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Saturday 6th February 2016

 

Motor Sport’s digital edition: FAQ

> What’s changed in the Motor Sport app?

The magazine is now available on any internet-enabled device, so you can now read your digital issue on your desktop, tablet, or smartphone. Plus, the Archive, Database and website will be integrated meaning all of you Motor Sport is in one place.

> Where have my issues gone?

Previous magazines will be available in the app soon, you will have full access to the issues for which you have paid.

> Where are the GP reviews?

The GP Reviews will be available in the app again soon

> How do I read the Motor Sport digital magazine?

You can download the Motor Sport app from iTunes or the Play Store, or you can visit www.motorsportmagazine.com/desktop using any browser.

> Why can’t I read all the back issues for free?

Unlimited access to back issues is available to Bundle and Digital Plus subscribers. Individual issues can be purchased, but the most cost effective way to read them is to upgrade or subscribe Bundle or Digital Plus.

> How do I buy a Digital only subscription?

You can buy a digital subscription directly from Motor Sport magazine by clicking here.

> Do print subscribers get the Digital edition for free?

As a print subscriber you do not receive the digital magazine as part of your subscription. If you wish to add the digital magazine to be included in your print magazine you will need to upgrade your subscription to the Bundle package. You can upgrade to the Bundle package from as little as £2.99 and receive instant access to both the interactive digital edition and online Motor Sport archive. For more information click here.

> How do I create a Motor Sport account?

You can create one by clicking here. In case you already have an email address associated with your online account and don’t know your password, you can reset your password by clicking here. Your new password will then be sent to your email address. You can use this to login and update in the members area to something more memorable by clicking here.

> I’m a Bundle subscriber, how can I access the Digital editions for free?

If you are currently set up as a member on the www.motorsportmagazine.com website use your email and your password to login into the app as a print subscriber. If you are not a member on our website, please click here. Then set your account up by logging in through Subscriber Login. You can find your Customer ID number on the front of the packaging your magazine comes in, on your subscription confirmation letter, or any renewal letters you have received. Once logged in please update your details to include an email address and a password for your account. Once you have set up your account with an email and password you will be able to access the digital issues after 24 hours.

> I have reset my password and still can’t access the app

Once you reset your password it can take up to 24 hours to access the digital issues as our website needs to sync with the App and update your password.

> I am having difficulties downloading the magazine

To download and view issues click the download tab under each issue cover. Please ensure that you are connected to a wi-fi network to ensure that the issues download correctly.

> Can I view the App on my smartphone?

Yes, you can read the magazine on any internet-enabled device via its browser, or through the Motor Sport app available on iTunes or Google Play.

> Does the Motor Sport app work on all tablets?

Yes, you can download the app via iTunes on your iPad, the Google Play Store on your Android device, or via the web browser. While using the app in your browser, you can save a link to the app onto your home screen by opening the browser settings on your device and tapping ‘add to home screen’.

> Content is missing

This is because the magazine was not fully downloaded. Please archive the issue and re-download.

> How can I free up space on my device?

You can buy single issues via iTunes or Google Play, or via the website selecting the rolling one issue subscription option.

> How do I buy a single digital issue?

You can buy individual issues directly through the App by clicking the Buy button next to the particular issue you require.

> I have purchased a subscription direct from Apple and are unsure how many issues I have remaining

We don’t actually have the ability to see what your subscription status is with Apple, as you have bought the magazine from them directly. Apple doesn’t share any purchaser’s information with us. However, you can check your subscription status with them by following the below steps:

  • Go to the Settings tab on your iPad.
  • Click on the iTunes and App Store button on the left hand side.
  • Click on your Apple ID.
  • Then click on the Subscriptions button.
  • It will then show the subs you have through Apple
  • Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

> I have purchased a subscription or issue direct from Apple and have lost it from my iPad, how do I get it back?

If at any time you have lost any issues that have been downloaded, please use the “Restore in App Purchases” function to re-download these issues.

> How do I cancel a free trial or turn off an auto-renewing subscription on my iPad?

1. From your device’s Home screen, tap App Store.
2. Tap Featured at the bottom of the screen.
3. Scroll to the bottom of the page.
4. Tap the Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
5. Tap the View Apple ID button.
6. Enter your password and tap OK.
7. From the main account page, scroll down and tap Manage App Subscriptions. If you don’t have app subscriptions this button will not be displayed.
8. You’ll then be taken to your App Subscriptions page.

To turn off auto-renewal:
1. From your Manage App Subscription page, choose the Motor Sport app subscription.
2. Tap the subscription category for which you want to disable auto-renewal.
3. Tap the ‘On’ toggle switch to ‘Off’.
4. You’ll receive a confirmation message; tap ‘Turn Off’ to confirm your choice.

For more information please click here

> I still have questions

If you have any questions or problems with the App, please contact us:
subscriptions@motorsportmagazine.com or +44 (0)20 7349 8484 (US Toll Free 1-866-808-5828).

Join the discussion 92 comments

  1. James Brown

    Just discovered the race reports on my Samsung tablet, wonderful to read. I think I’ll be taking out a subscription too now. Good job Motor Sport.
    JB

    on 9th April 2013 at 21:00
  2. Bert Krieckaert

    I bought a single digital issue of the June 13 edition. Download has been completed and I see 2 options below the icon: “Archive” and “Download”. I can’t work out how to view the edition. I taped the icon and nothing happens, I tapped “Archive” and the Archive option disappeared + it seemed that I needed to download the edition again. It must be simple but I can’t see the contents. Help appreciated. I’m not a subscriber and have no account. Thanks, Bert

    on 19th May 2013 at 10:37
  3. robertbrooke

    Hi Bert, once you have downloaded the issue you will get the option to click ‘View’. If you are still seeing the download button please click it again – this is likely showing as the issue has not completed downloaded yet, this may be due to the Wi-Fi connection dropping out or has been interrupted during download. The archive option removes the issue from your iPad allowing you to free up space and download the issue again at a later date.

    on 29th May 2013 at 15:54
  4. Stanley Taylor

    How do I check the balance of my iTunes account?

    on 18th July 2013 at 05:50
  5. Robert

    Hi Stanley,

    To check how many issues you have remaining on your Motor Sport subscription with Apple direct do the following:
    Go to the Settings tab on your iPad.
    Click on the iTunes and App Store button on the left hand side.
    Click on your Apple ID.
    Then click on the Subscriptions button.
    It will then show the subs you have through Apple
    Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

    on 18th July 2013 at 14:42
  6. Ray Truant

    I just read through the last two issues on my Android device. This is remarkably better than the print versions, enhanced in every way. I can finally get the latest issue at the same time as the UK, and the video links are oustanding. This is the best digital magazine adaptation I’ve yet seen.

    on 7th September 2013 at 14:55
  7. Magnus Berthling

    I have changed to a new iPad How can I download previos issues Ive already paid (directly from Apple)?

    on 9th February 2014 at 12:22
  8. Robert

    Hi Magnus, to restore your issues that you previously purchased from Apple, please use the “Restore in App Purchases” function to re-download these issues. The restore tab is located on the top right hand corner of the Motor Sport app.

    on 11th February 2014 at 14:41
  9. Mike Clemente

    How do I access archives?

    on 7th August 2014 at 23:28
  10. Robert

    Hi Mike, you can access the archives by clicking here http://archive.motorsportmagazine.com/ and signing in with your username (email) and Motor Sport account password.

    on 22nd August 2014 at 15:40
  11. John Lillicrap

    I love the digital edition and have usually devoured it before my hard copy subscription arrives – but I have trouble following the links to some of the historical articles. Some give me a ‘so sorry – address invalid’ message which is disappointing – but far worse is when the article is found (Moss/Jenks Mille Miglia is a fine example) where the text from a print copy – presumably scanned and run through an optical character recognition engine – becomes practically incomprehensible. Pull it up and try reading it – very sad!
    Could you please invest in a better OCR program or, if necessary, have some editors with knowledge of the sport read and edit the articles so they are as good as the originals.
    Thanks for listening – please keep up the good work and strive for perfection!!

    on 26th August 2014 at 00:57
  12. Robert

    Hi John, glad to hear you are enjoying the Archive. You are correct in that we have scanned in previous issues to create the digital copy. We are aware that there are errors in the text recognition across a number of articles. To resolve this we currently have staff in the office working their way through each of the 1061 issues on the archive and correcting any errors in each one. We do ask, if you notice an error please do click the ‘Noticed an error on this page’ button that is on each article, as this will help us identify specific articles.

    on 28th August 2014 at 13:20
  13. Chris

    Dear Sirs,

    I have just been looking at my old downloads and it advised me I could update the magazine, I have clicked on a couple but the download is not working it just gives me the option to pause but this does not do anything, I am unable to view the magazine, I have tried login out and back in and I tried shutting the app.

    Yours sincerely

    Chris

    on 4th September 2014 at 20:58
  14. Robert

    Hi Chris, when you are attempting to update the magazine please ensure you are connected to a WiFi source for the complete duration of the download. If this is still failing to resolve the problem, please tab the ‘Archive’ button underneath the logo – this will remove the issue from your device allowing you to re-download the issue from the start again.

    on 5th September 2014 at 09:34
  15. Fred Bowman

    I am a bundle subscriber and can’t get the digital addition. When I search the App store for “Motor Sport magazine”, I get
    “Not found”.

    on 22nd September 2014 at 17:51
  16. Robert

    Hi Fred, you can download the Motor Sport app from the App store by following this link https://itunes.apple.com/gb/app/motor-sport/id484542744?mt=8 – I have also emailed you with details and links on how to download the Motor Sport app.

    on 23rd September 2014 at 13:53
  17. Robert Jenkins

    Will there ever be a digital version that can be read in landscape mode on an ipad as it currently only appears as portrait?

    on 30th November 2014 at 03:40
  18. Brian Page

    I have a digital subscription and receive the magazine regularly. I use a Nexus 7 tablet. The text is readable but very small. Is there a way of using the normal Android gestures to increase the text size? I have noted that the app does not work in “wide” mode, which may have helped with the text size. Thanks.
    Brian Page

    on 7th December 2014 at 12:11
  19. Robert

    Hi Robert, we don’t currently have any plans for the digital magazine pages to appear in landscape mode. However I have passed your feedback onto our designers for them to consider in any future updates.

    on 11th December 2014 at 10:26
  20. Robert

    Hi Brian, thanks for your message. Re the ability to increase the text size the answer is currently no. It’s something our designers are aware of and will look into the ability to implement in any future container app updates. I’ve passed your feedback onto them re the landscape mode so they can also consider this in any future design updates.

    on 11th December 2014 at 10:33
  21. Ali Howard

    I’m interested in purchasing a bundle subscription for my father so that he can view old editions of the magazine online. He has a PC but no tablet / ipad, will this work ?
    Thanks
    Ali in New Zealand

    on 15th December 2014 at 22:09
  22. Robert

    Hi Ali, thank you for your message. With the bundle package you will receive the monthly print magazine via the post, it also provides the monthly digital magazine available on iPad and Android tablet. It also gives you access to our Motor Sport archive, which has every issue from 1924 through to about 8 months behind the current magazine, this is web based and can be viewed on PC, laptop, tablet etc. as long as the device has a web browser connected to the internet. If your Dad is interested in our old issues I’m sure he will enjoy this as it provides over 100 issues, fully searchable, and has every page scanned in from cover to cover including the classifieds, plus all the text has been digitised for easier reading.

    on 16th December 2014 at 12:50
  23. Kathryn

    I have a print only subscription. How do I change it to a digital only one?
    Thanks

    Kathryn

    on 23rd January 2015 at 21:42
  24. George Andrew Waddell

    I bought a digital subscription, but seem to be unable to download the app on my MacBook Air (recent one). Any solution apart from buying an iPad ???

    on 28th January 2015 at 12:56
  25. Al Pugh

    Subscribe vie iTunes. Auto-renewed 4 ago, but won’t download latest issue.

    on 29th January 2015 at 23:02
  26. Robert

    Hi Kathryn,
    If you wish to adjust your print only subscription to a digital only and receive the magazine via your iPad or Android tablet please contact our subscription team on 020 7349 8472 or at subscriptions@motorsportmagazine.com and they will be able to arrange this simple change for you.

    on 3rd February 2015 at 15:06
  27. Robert

    Hi George,
    The digital magazine app is only available for iOS iPads and on Android tablets at the moment and will not be able to be used on your Mac Book. If you do not have a tablet, please contact our subscription team on +44 (0)20 7349 8472 or at subscriptions@motorsportmagazine.com and we can look to either arrange to have your current digital subscription turned into a print subscription or refund you. Also I’d like to point out our partners Pocket Mags do have the option to get the magazine in a pdf format for online viewing if on PC’s, Mac Books etc. which may be an option for you.

    on 3rd February 2015 at 15:11
  28. Robert

    Hi Al,
    Can you please check that your automatic renewal with Apple has gone through correctly by following the below steps and checking that the renewal has been applied to your iTunes account
    • Go to the Settings tab on your iPad.
    • Click on the iTunes and App Store button on the left hand side.
    • Click on your Apple ID.
    • Then click on the Subscriptions button.
    • It will then show the subs you have through Apple
    • Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

    If you find that the renewal is all in order, please try deleting the App and reinstalling it – however note this will remove any previously downloaded magazines and they will then need to be re-downloaded.

    on 3rd February 2015 at 15:31
  29. Lawrence Vogt

    I bought a bundled subscription to read DSJ’s reports and commentary from the beginning . Things went well until last year when your site’s format was changed. Now, though the original pages from 1957,say, are technically available, only the top part of the page can be accessed, since scrolling up or down on the page is no longer possible.

    How can I once again have the ability to scroll all through a page? Let’s not even mention the poor Haymarket word recognition software that makes the new reprints of old articles laughably unreadable.

    I am accessing using a Microsoft Surface Tablet.

    Thank you.

    on 4th February 2015 at 23:09
  30. Robert

    Hi Lawrence, thank you for your message, our web editor has sent you an email asking for more details specifically to which articles/pages you are having problems with on the Archive so that we can look into this. We are aware that there are errors in the text recognition across a number of articles. To resolve this we currently have enlisted additional staff to work their way through each of the 1000 plus issues on the archive and correct any errors in each one. With this hopefully you find that the quality of article reproduction is improving all the time.

    on 5th February 2015 at 10:41
  31. Roger

    Hi, when do you plan to make this available on phones and/or PC?

    It *seems* like it should be trivial to make it available on phones, since they are the same operating system as the tablets? I use Zinio on my phone, so larger-screen phones are completely fine for reading magazines when nothing else is available.

    Cheers.

    on 22nd February 2015 at 12:48
  32. Robert

    Hi Roger, thank you for your message. We are currently in initial discussions with different providers that will allow us to offer our digital magazine across a number of other platforms, such as mobile and PC. As we are in the early stages of this project, I can’t comment to when this will be available, but it is certainly something we are looking into and want to offer our readers going forward. We will be sure to announce once we have this capability available.

    on 23rd February 2015 at 11:51
  33. Simon bray

    Hi, I just updated the app on my iPad and now it doesn’t work past the initial title screen, always a great mag and articles but frustrating app!

    on 27th February 2015 at 03:27
  34. Wade Fuller

    I had a number of my pictures in the March issue and would like to get extra copies of that Months magazine. How may I do that?
    Wade Fuller

    on 28th February 2015 at 15:03
  35. Alex Harmer

    Hi Simon,

    Sorry for any difficulty you’re having. We’ve updated the app, so if you give it a try it should work.

    We have been having some teething problems with the updates on the first-generation iPad, is that the one you have? If so, we’ll be in touch soon with a solution.

    Cheers,

    ACH

    on 3rd March 2015 at 10:29
  36. Wade Fuller

    I subscribe to the print and digital edition of Motorsport, but the digital edition is on another computer. How can I access it on this computer. Same IT address I think.
    Wade

    on 3rd March 2015 at 13:47
  37. Jack

    Hi Wade,

    I have just sent you an email about switching devices, if you haven’t received it please let me know.

    Thanks,

    Jack

    on 11th March 2015 at 11:11
  38. Jim Sinclair

    The last G.P. review on my tablet is USA GP 2014. Why are these not being kept up. It was one of the features I liked with my Ipad issue and now no longer. I know there are other ways of getting the reviews and at the moment I am reading it on my laptop online. But that was such a neat way of doing it. I hope you can restore this. Your excuse last time was that your man doing it was ill. I hope he is better now!
    Regards
    Jim Sinclair

    on 16th March 2015 at 09:55
  39. Jack

    Hi Jim,

    I’m pleased to tell you the GP reviews are back and the Australian GP Review is ready to be downloaded inside your app right now.

    Enjoy!

    Jack

    on 16th March 2015 at 14:49
  40. Robert Burns

    I have a digital subscription on my iPad that I got from you on my ipad 1. I updated the app and it no longer works. I have only be enable to look at one issue (before the update). The app crashes any time I try to start it,it goes back to the iPad home page.
    I would like a fix or a refund !!

    on 19th March 2015 at 17:30
  41. Jack

    Hi Robert,

    I have sent you and email regarding the iPad 1 update and using the app. If you haven’t received anything, please email subscriptions@motorsportmagazine.com and we will resend.

    Jack

    on 20th March 2015 at 14:45
  42. Richard

    Can I download the digital addition onto a BlackBerry Passport?

    on 28th March 2015 at 18:16
  43. Jack

    Hi Richard,

    The app is only available on Android and iOS at the minute I am afraid. We are exploring other devices and platforms, hopefully we will news on that in the future.

    Jack

    on 30th March 2015 at 08:52
  44. Peter

    Thank you
    Very good

    on 4th April 2015 at 16:04
  45. Andrew

    I can’t believe how daft this sounds, but here goes – are you saying that the digital edition is not available on PCs? The (hard copy) magazine is becoming full of telling the dear reader to look at the Digital Version for yet more good Motor Sport coverage; and it can’t be accessed via a PC, the device which most people have and which is most likely to have the best viewing medium? Really? Surely most subscribers would prefer to access via a decent-sized and top quality screen? Please tell me I’m wrong!

    on 9th April 2015 at 17:20
  46. Jack

    Hi Andrew,

    We are investigating expanding onto more devices to make the digital magazine available to more people, but currently the app is only available on iPad and Android tablets for reading on the go. Unfortunately being a small team this development may take time, and the most important thing is to make sure it is the best possible experience for the readers. We will of course keep the readers updated with this project.

    If you have further questions please email us at subscriptions@motorsportmagazine.com or call us on +44 (0)20 7349 8472.

    Thanks,

    Jack

    on 13th April 2015 at 09:10
  47. Sandy

    I have a current digital subscription which is consistently stopping working and/or not accepting my log in details. Very frustrating

    on 18th April 2015 at 05:27
  48. Jack

    Hi Sandy,

    I’m sorry for your frustration, I have just sent you an email to hopefully get to the bottom of this.

    Thanks,

    Jack

    on 20th April 2015 at 09:09
  49. jeff

    Why is this so hard. i have bought the bundle but now you are telling me i cant read it on anything but and IPAD2???? i have windows PCs Ipad one and iphones but i can’t get the digitail version on any on them without paying a partner more…. i am losing interest

    you lot are joking

    on 30th May 2015 at 23:54
  50. Jack

    Hi Jeff,

    I’m very sorry for this, I have just emailed you about the iPad 1 compatibility issues. If you have not received it please let me know and I will resend.

    Thanks,

    Jack

    on 1st June 2015 at 11:24
  51. Dave Meadows

    I Have Purchased two of your Magazines and want to purchase more in the future but can not get an account with you W H Y ???? Don’t you want me to purchase any more magazines ????

    on 16th June 2015 at 00:26
  52. Jack

    Hi Dave,

    The digital copies of the magazines are all sold through Apple or Google, you should be able to buy each copy in the app and this does not need a Motor Sport account. The purchases are made through your Apple or Google account. You can create an account with us on the site here: https://shop.motorsportmagazine.com/site/SignupForm, which will allow you to sign up for our newsletters, subscribe to the magazine, buy print copies of back issues and other products. I hope that helps, if not please email us at subscriptions@motorsportmagazine.com and we will assist you further.

    Jack

    on 16th June 2015 at 09:45
  53. Michele

    hi i have purchased a digital plus subscription and i would like to read old articles in the archive section but i dont know how to do.
    Please can you give me step by step instructions ?
    Thx
    Michele

    on 17th August 2015 at 21:11
  54. Jack Phillips

    Hi Michele,

    I’ve just sent you an email regarding this, if you have not received it let me know and I will resend.

    Jack

    on 18th August 2015 at 09:23
  55. John stoner

    I like the magazine is the best ,reading about Stefan Bellof he was a very good driver and a good team mate to Martin Brundle in the tyrrel team and this month magazine is a very good on John surtees he was one of the driver in is day a good all rounder in two wheels and on four wheels very good in the Ferrari and Coopers ,the sports car he was very good and with is own team, with help of other teams like Honda as well very good reading

    on 29th August 2015 at 21:54
  56. Dennis stefancic

    How do I access old issues from the archives?

    on 24th September 2015 at 02:04
  57. Robert

    Hi Dennis, thanks you for your message. You can access the archives by going to http://www.motorsportmagazine.com/archive/ and logging in with your email address and your password that you would have set up while taking your order out today. However can you please confirm your email address to us by email subscriptions@motorsportmagazine.com please, I notice we have two varying email addresses for you in our system, one that you have left this comment on and one you purchased your sub on.

    on 24th September 2015 at 15:52
  58. John Nicholds

    I have reloaded the iPad app for Motorsport, logged in and downloaded the October magazine. I cannot, however, find the Singapore and Japanese F1 reports.

    Please advise!

    on 29th September 2015 at 13:07
  59. Jack Phillips

    Hi John,

    I have just emailed you with more on this, if you haven’t received it please let me know and I will resend.

    Jack

    on 29th September 2015 at 16:33
  60. Roger Atkinson

    Have not received November edition in spite of subscribing for the complete package.
    Subscription telephone no. goes direct to a vodaphone answering service. Not ideal.
    Look forward to early reply and reimbursement to subscription as have already purchased missing edition.

    on 2nd October 2015 at 16:53
  61. Jack Phillips

    Hi Roger,

    I apologise for the inconvenience, I have just sent you an email regarding this.

    Jack

    on 5th October 2015 at 14:43
  62. Jim vause

    is there any way on an iPad for the app to remember where I was when the iPad goes into standby other than using a bookmark?

    on 6th October 2015 at 19:54
  63. Jude

    Entered e mail assword and gets message Motorsport Not Working

    on 30th October 2015 at 21:43
  64. Chris Carroll

    Not sure where to start. Slow to down load even on a v fast connection.
    I lost access to years of back issues I’ve paid for when I upgraded the app! Pop box to download back issues doesn’t work, send to another page asking same question again an still doesn’t work and even has spelling errors – quality control very poor.
    Actual latest magazine is also poor – photos don’t scroll as meant to, long form articles are single clunky pages not page at a time so hard to scroll down to read. Short articles don’t it an IPad page either in portrait or landscape.
    Finally archive feature is too close to download and subscribe buttons. Got confused when trying to find my back issues and touched Archive in error and immediately lost latest issue so had to spend another tens minutes downloading again – would prefer a second check on do you really want to delete this from your iPad!

    I know today is day one of the new app guys but you took my money today ( and for many years previously) so no pats on the back for getting a poorly implemented app, out on time. Really need to do a better job.

    By the way, what the hell does ‘previous magazines will be available soon’ in the FAQs. I’ve already paid for these and I haven’t read them all yet but now can’t read them with the new app. Seriously, how about you give me a subscription and I tell you the cheque’s in the post!

    on 30th October 2015 at 22:15
  65. Gordon Clunie

    As a Bundle subscriber, I was most pleased to receive your 30 Oct. email announcing that the digital edition is now available on my desktop PC, which, if it matters, is running on a Win 7 Pro platform.

    However, after 2 days of clicking the link “View the digital magazine now” in the aforementioned email, I arrive at ‘desktop.motorsportmagazine.com’ – a continual blank page. No login, nothing, no information of any sort. Clicking on the Digital Edition heading on the magazine’s home page brings me here to the FAQS page, again, no help.

    What am I missing here? Are your servers overloaded – or is this announcement premature?

    on 1st November 2015 at 02:51
  66. Pete Smith

    The latest app only works on an ipad with IOS 8 or later. I have IOS 7.2.1 and have not upgraded because IOS 8 takes up 5Gb of space and completely gums up ipad 2′s or earlier.
    I now have 13 issues remaining of a bundle subscription where I am unable to read the digital edition on my ipad because the latest edition the app will allow me to download is the Graham Hill one. The latest edition is not available to me running IOS 7.2.1
    Thanks a bunch!

    on 1st November 2015 at 14:20
  67. Pete Smith

    The latest app only works with IOS8 or later.
    I have IOS 7.2.1 because IOS 8 or later gums up ipad 2′s .
    I am now unable to view the latest digital edition on my ipad because the app doesn’t let me.
    I have 13 issues of a bundle subscription remaining.
    If I want to view them I’ll have to buy a new ipad!
    Thanks!

    on 1st November 2015 at 14:29
  68. Robert

    Hi Jude, thank you for your message. I have sent you an email requesting further information on what device you are trying to access the digital magazine from.

    on 2nd November 2015 at 10:41
  69. Robert

    Hi Chris, thank you for your feedback.
    The recent Motor Sport app update and development has been undertaken to allow our readers the opportunity to read the digital magazine on multi devices and no longer just iPad and Android tablets. Readers can now access the digital magazine on their smartphone, and tablets, plus on desktop with subscriptions direct through Motor Sport.
    Currently we have a small selection of back issues in the digital app available to read. We are working on getting all the previous digital magazines and more from the Motor Sport online archive to be available in the App itself ASAP. You will not lose access to any of the issues for which you have paid. As soon as these are available we will notify digital users, you will then be able to restore in App purchasers on your Apple device. We appreciate your patience on this and thank you for your feedback in regards to the app.

    on 2nd November 2015 at 11:42
  70. Robert

    Hi Gordon, thank you for your message.
    We are excited that our digital readers now have the opportunity to read their magazines on multi devices and no longer just iPad and Android tablets.
    I’m sorry to hear you are having troubles accessing the desktop version of the magazine, you should be able to access this via http://desktop.motorsportmagazine.com/ – if this does not work, can you please advise what browser you are using?

    on 2nd November 2015 at 12:45
  71. Robert

    Hi Pete, thank you for your message.
    The recent Motor Sport app update and development has been undertaken to allow our readers the opportunity to read the digital magazine on multi devices and no longer just iPad and Android tablets. Readers can now access the digital magazine on their smartphone, and tablets, plus on desktop with subscriptions direct through Motor Sport.
    This has meant we have had to launch a new app on iTunes which has seen us have to upgrade our app to be compatible with iOS 8. Your iPad is able to upgrade to iOS 8, however if you do not wish to upgrade your device for the reasons you mention of memory, you can access the digital magazine on your iPad and via this link using your web browser http://desktop.motorsportmagazine.com/ – you can also use this link to access the digital magazine on your desktop.
    I hope this helps.

    on 2nd November 2015 at 12:55
  72. Gordon Clunie

    Hi Robert, thanks for your timely reply.

    I should have mentioned it initially but I am using Internet Explorer 11, all current with the latest Windows Update. And yes, http://desktop.motorsportmagazine.com/ is the link I am using with no success. I don’t get a 404 message, just a blank page, yet with your URL showing in the address bar.

    I’m a pretty heavy desktop user and I must say this is an unusual occurrence for me. Could it be that an IE setting has to be changed for the site? If it matters, IE 11 was recently updated 13 Oct (KB3093983) but no other multimedia applications are giving me any grief.

    Thanks

    on 2nd November 2015 at 19:18
  73. Roger Atkinson

    Received printed copy of December issue but does appear to be available in digital form yet. Why???

    on 2nd November 2015 at 21:53
  74. Jack Phillips

    Hi Roger,

    The digital edition should be available within the new app, which can be downloaded from the App Store or Play Store. This new app can also be installed on your iPhone or Android smartphone, plus the magazine can be read on desktop at http://desktop.motorsportmagazine.com/. If you still cannot find or download the issue, please email subscriptions@motorsportmagazine.com for more assistance.

    Thank,

    Jack

    on 3rd November 2015 at 11:18
  75. Robert

    Hi Gordon,
    Thank you for all those details. I have passed this onto our web guys. They are looking into this at the moment, it seems we are having a problem with some customers being able to access the web version fine and other such as yourself not, I apologise for this. I hope to come back to you soon saying this has been resolved.

    on 3rd November 2015 at 17:43
  76. Theo dejager

    Spoke with iTunes app support and they are telling me to contact you for my issues. Since updating ios9 and your new app, ( the old app stopped working so I updated your app and it did not work , that’s when I updated to ios9 thinking that was the problem) However , now when I open the app it terminates right away or says there are no issues to display. I have deleted and reinstalled and restarted the device at least 10x to no avail. Any help you could give would be greatly appreciated.
    Theo dejager

    on 6th November 2015 at 04:05
  77. Robert

    Hi Theo,
    Thanks for your message. I have sent you an email requesting some more information about your device and the problems you are having.

    on 6th November 2015 at 13:03
  78. David Bennett

    I have been reading the digital version of your magazine for some time on an old iPad but recently could not download the new edition and was advised to download new app after a lot of problems during this process when I open in newsstand it opens to the multi image pages as normal then moments later closes down. How do I solve this problem. Everything was fine until you asked me to download “new app” Frustrated and missing a god read.

    on 7th November 2015 at 22:01
  79. Robert Jenkins

    As there is now a new version of your app for ipads etc l am wondering how long it is going to be before all my old purchases become available again because at present only the last 3 editions are visible.

    on 14th November 2015 at 06:04
  80. Jim Huber

    I was just charged the monthly renewal by Apple on Nov 04 2015, but you seem to have lost my subscription/email/password so I can’t download anything.
    Please restore.

    on 23rd November 2015 at 20:08
  81. Robert

    Hi Jim, Thank you for your message.
    You do not need to login as such to the app as you subscribe direct though iTunes, on the app login page you are just required to tab the restore in app purchases. However we have identified that there is a problem with the restore in app purchaser’s button in the recent app update (unfortunately something we are unable to test before the app goes live). Our developers are working with Apple on fixing this as a matter of priority.

    However you should be able to access the latest issue this month at the moment without the need to restore in app purchases, plus along with a selection of back issues. Please let me know if you are unable to access the ‘Latest issue’ and ‘Back Issues’ from the menu bar options.

    We are working on getting all the previous digital magazines and specials to be available in the App itself ASAP. As the digital magazine is now available on both smartphones and tablets, the issues have had to be redesigned so that they are responsive to both formats. You will not lose access to any of the issues for which you have paid. As I’m sure you are aware there is a small selection of back issues in the digital app available to read at the moment, this will continue to expand to encompass all the back issues very shortly. We appreciate your patience while we undertake this project that encompasses over 1000 magazines.

    on 25th November 2015 at 10:35
  82. Todd Wetzel

    App was neither accessible nor updating, so I deleted and now cannot find it to reinstall it.

    on 28th November 2015 at 14:55
  83. Jack Phillips

    Hi Todd,

    You should be able to download the iOS app from the app store (https://itunes.apple.com/app/apple-store/id484542744), you will need to be running iOS 8.0+ to be able to download the app. If you use Android you can download the app from the Play Store (https://play.google.com/store/apps/details?id=com.motorsportmag.gomobile.motorsport).

    You can also access on your PC/Mac at desktop.motorsportmagazine.com.

    If you need any further assistance please email info@motorsportmagazine.com.

    Jack

    on 30th November 2015 at 11:08
  84. Robert Jenkins

    After updating to the latest version of your app l have been unable to restore any of my previously purchased magazines. My purchases/subscriptions have been through iTunes and when l choose the restore in-app purchase, nothing happens. Do you have a timeframe from Apple for when this problem is going to be fixed?

    on 6th December 2015 at 03:23
  85. George Purchase

    The new app is a poor replacement as far as I am concerned.
    Sorry, but navigation is convoluted, and time consuming.
    Infuriatingly, the latest update means I cannot rotate my iPad 180 degrees as the digital edition of the magazine refuses to turn more than 90 degrees.
    To get to website articles by, say, Nigel Roebuck, I must navigate through three screens.

    Far less user friendly than previously.

    I did send an earlier comment through ‘contact us’ but received no response. I don’t normally express disappointed but I really find the past two updates frustrating.

    Seasons greetings !!

    on 16th December 2015 at 16:12
  86. Massimo Cirelli

    I am unable to download on IOS 9 iPhone 6. Tap download , when it reaches 11% it stops. Download label shown again. Thank for your help.

    on 15th January 2016 at 09:07
  87. Massimo Cirelli

    to my previous note: I am not able to download the feb16 issue. Back issue as dec 15 is working fine. Thanks

    on 15th January 2016 at 10:04
  88. Robert Jenkins

    I agree totally with George Purchase.
    The new app is very slow, frustrating & annoying and a backwards step.
    I cannot rotate the Ipad to allow viewing in Landscape mode (which before the latest app was updated “to fix issues”, l was able to do). Also as mentioned in a couple of previous posts by myself the restore in-app purchase option still does not appear to be working.

    Both my earlier comments haven’t had a response either so at the moment l am not a very satisfied reader.

    on 16th January 2016 at 05:35
  89. Jack Phillips

    Hi Massimo,

    The bug that stopped downloads at 11% has been fixed so please try again. If this doesn’t work could you email info@motorsportmagazine.com please?

    Thanks

    JP

    on 19th January 2016 at 09:48
  90. Jack Phillips

    Hi Robert,

    We are investigating the rotation problem, it should be resolved in the next update.

    I will also send you an email regarding the restore in-app purchases button, you should still be able to download all of the issues currently available in the app though.

    Thanks,

    JP

    on 19th January 2016 at 09:54
  91. Robert Tomlin

    Reading Feb issue.Devise and Conquer article. How can I download and view video on Page 70 of my subscription issue?

    on 1st February 2016 at 21:35
  92. Jack Phillips

    If you close the page and go back to it you should be able to watch the video. It’s being streamed from YouTube so you will need an internet connection.

    on 2nd February 2016 at 10:39