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Wednesday 30th July 2014

 

Motor Sport’s digital edition: FAQ

Read every issue on your iPad or Android tablet device! Motor Sport is now fully interactive, with each issue featuring extra photographs and slideshows, videos to enhance features, links to audio podcasts and the website, new issue available one day earlier than print, Formula 1 reports after every Grand Prix.

 Motor Sports digital edition: FAQ

> How do I download the Motor Sport app?

Go into your Apple or Android App Store and search for ‘Motor Sport magazine’. In the results, click ‘FREE’ next to the Motor Sport app. Once it is downloaded it will appear in Newsstand or Apps folder. Click on the cover to enter the app.

> How do I buy a Digital only subscription?

You can buy a digital subscription directly from Motor Sport magazine by clicking here.

> Do print subscribers get the Digital edition for free?

As a print subscriber you do not receive the digital magazine as part of your subscription. If you wish to add the digital magazine to be included in your print magazine you will need to upgrade your subscription to the Bundle package. You can upgrade to the Bundle package from as little as £2.99 and receive instant access to both the interactive digital edition and the soon to launch online Motor Sport archive. For more information click here.

> How do I create a Motor Sport account?

You can create one by visiting www.motorsportmagazine.com and clicking the Members Area login tab at the top right of the page. In case you already have an email address associated with your online account and don’t know your password, you can reset your password by clicking here. Your new password will then be sent to your email address. You can use this to login and update in the members area to something more memorable by clicking here.

> I’m a Bundle subscriber, how can I access the Digital editions for free?

If you are currently set up as a member on the www.motorsportmagazine.com website use your email and your password to login into the app as a print subscriber. If you are not a member on our website, please click on the Members Login tab located at the top right of this page. Then set your account up by logging in through Subscriber Login. You can find your Customer ID number on the front of the packaging your magazine comes in, on your subscription confirmation letter, or any renewal letters you have received. Once logged in please update your details to include an email address and a password for your account. Once you have set up your account with an email and password you will be able to access the digital issues after 24 hours.

> I have reset my password and still can’t access the app

Once you reset your password it can take up to 24 hours to access the digital issues as our website needs to sync with the App and update your password.

> I am having difficulties downloading the magazine

To download and view issues click the download tab under each issue cover. Please ensure that you are connected to a wi-fi network to ensure that the issues download correctly.

> Can I view the App on my smartphone?

Currently the App is unavailable on smartphones

> Does the Motor Sport app work on all android tablets?

Currently the App does not work on Nook, Amazon, ASUS Transformer or Blackberry tablets.

> I don’t have an iPad or Android tablet can I still get a digital version of the magazine?

The Motor Sport interactive digital magazine is currently only available on iPad and Android tablets. However our partners PocketMags do offer a PDF version of the magazine that is available to be read on your PC, Mac, Windows 8 device or Blackberry Playbook. PocketMags offer both single issues or subscriptions for purchase.

> Content is missing

This is because the magazine was not fully downloaded. Please archive the issue and re-download.

> How can I free up space on my iPad or Android tablet?

You can Archive any issue you have paid for and re-download it again at any time as long as you are signed in.

> How do I use the scrapbook?

When viewing an issue tap the bottom of the screen and then tap the bookmark icon far left. Press the plus button then the scrapbook button. This will now be added to your scrapbook on the home page.

> How do I buy a single digital issue?

You can buy individual issues directly through the App by clicking the Buy button next to the particular issue you require.

> I have purchased a subscription direct from Apple and are unsure how many issues I have remaining

We don’t actually have the ability to see what your subscription status is with Apple, as you have bought the magazine from them directly. Apple doesn’t share any purchaser’s information with us. However, you can check your subscription status with them by following the below steps:

  • Go to the Settings tab on your iPad.
  • Click on the iTunes and App Store button on the left hand side.
  • Click on your Apple ID.
  • Then click on the Subscriptions button.
  • It will then show the subs you have through Apple
  • Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

> I have purchased a subscription or issue direct from Apple and have lost it from my iPad, how do I get it back?

If at any time you have lost any issues that have been downloaded, please use the “Restore in App Purchases” function to re-download these issues.

> I still have questions

If you have any questions or problems with the App, please contact us:
subscriptions@motorsportmagazine.com or 020 7349 8472 (US Toll Free 1-866-808-5828).

Join the discussion 38 comments

  1. Barry Morris

    Very much enjoy you publication. I subscribe to many yours is the best.
    I have an ipad mini and find it hard to read portions of the Grand Prix review that you publish after each race (excellent also) the segment that is difficult to read is the driver by driver recap at the rear of the item – how may I make the font larger the “pinch” technique that works in all the other articles doesn’t seem to work on this page. I’d like to read the information but on the smaller screen of the “mini” this is impossible. Any suggestions?
    Keep up the good work.
    Great daram

    on 25th March 2013 at 13:59
  2. Max Winter

    Very disapointed that your digital edition is not available as a standalone item at a discounted price like all (5) other magazines I subscribe to. If I commit to the printed edition as I used to I will only get the digital content free for 6 months, so I was told then what ? I only want one or the other not both and perceive no benefit from the digital edition over the paper one other than convenience. No sale ! I’ll continue ad hoc purchases till you change your policy. Max.

    on 27th March 2013 at 16:36
  3. James Brown

    Just discovered the race reports on my Samsung tablet, wonderful to read. I think I’ll be taking out a subscription too now. Good job Motor Sport.
    JB

    on 9th April 2013 at 21:00
  4. Nigel Newman

    Hi

    I am using the Amazon Kindle Fire at the moment – are there any plans to move to this format in the future?

    Thanks

    on 17th April 2013 at 18:58
  5. Bert Krieckaert

    I bought a single digital issue of the June 13 edition. Download has been completed and I see 2 options below the icon: “Archive” and “Download”. I can’t work out how to view the edition. I taped the icon and nothing happens, I tapped “Archive” and the Archive option disappeared + it seemed that I needed to download the edition again. It must be simple but I can’t see the contents. Help appreciated. I’m not a subscriber and have no account. Thanks, Bert

    on 19th May 2013 at 10:37
  6. robertbrooke

    Hi Bert, once you have downloaded the issue you will get the option to click ‘View’. If you are still seeing the download button please click it again – this is likely showing as the issue has not completed downloaded yet, this may be due to the Wi-Fi connection dropping out or has been interrupted during download. The archive option removes the issue from your iPad allowing you to free up space and download the issue again at a later date.

    on 29th May 2013 at 15:54
  7. René Bueman

    Not having a good experience at the moment – just subscribed – can’t open the iPad app and July edition. Not happy. What am I doing wrong?

    on 25th June 2013 at 07:08
  8. Joe flay

    I have downloaded the app and tried to create an account I have my subscription number above my delivery address and have entered all the requested details to create a new account but that is as far as I am able to proceed when clicking the create button nothing happens???

    on 26th June 2013 at 20:09
  9. howard

    had no problem downloading the july edition onto my tablet but when I log in to download the new august edition it simply doesnt appear on the screen. just the july edition and earlier.

    have you made the august edition available for download on the android app yet?

    on 27th June 2013 at 10:30
  10. Ronald Aldworth

    I am not able to download magazine isssues, although i have successfully logged in, and have a valid subscriptio Can you help?
    Thnks
    Ronald

    on 29th June 2013 at 14:25
  11. Richard Hunt

    Any chance of the Android version coming to the Kindle App Store/Newsstand?

    on 15th July 2013 at 13:59
  12. Dick

    System crashed; cannot now access any digital issue without again purchasing. Please resolve asap. Many thanks.

    on 17th July 2013 at 18:16
  13. Stanley Taylor

    How do I check the balance of my iTunes account?

    on 18th July 2013 at 05:50
  14. Robert

    Hi Stanley,

    To check how many issues you have remaining on your Motor Sport subscription with Apple direct do the following:
    Go to the Settings tab on your iPad.
    Click on the iTunes and App Store button on the left hand side.
    Click on your Apple ID.
    Then click on the Subscriptions button.
    It will then show the subs you have through Apple
    Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

    on 18th July 2013 at 14:42
  15. Robert

    Hi Dick,

    Is your subscription with Apple direct or through Motor Sport magazine? Please try the following to restore your previous purchases. Please click the “Restore in App Purchases” function inside the app on the log in page to re-download lost issues.
    If you have any further issues please contact us on subscriptions@motorsportmagazine.co.uk.

    on 18th July 2013 at 14:46
  16. Robert

    Hi Richard, we are looking into being available on other platforms, however currently do not have a time frame on when we may be available on Kindle as of yet sorry. When we do launch onto Kindle we will be sure to let our readers know.

    on 18th July 2013 at 14:50
  17. Robert

    Hi Ronald,
    I have sent you a email asking a couple of questions about your subscription account as it appears your current email does not match a print subscription in our system.

    on 18th July 2013 at 14:53
  18. Donald Shear

    Hi, I’ve been buying many of your digital mags and I love them. You guys are the best mag for formula 1 I’ve ever found . I also subscribe to autosport. . My question is why can’t I view any of your mags in landscape mode? I’m running the newest iPad . I also have purchased all of my mags from via my apple account . I would very much like to know why I can’t do so .even autosport allows landscape mode . I wonder if its because I m buying my mags from apple instead of directly from your web site? I kind of doubt it though. If I can’t get it now is it in your plans to be able to allow your customers to get landscape mode ? Anyway it just doesn’t make sense to me that with all your innovations that’s not possible. Hope to hear back from you. Thanks Mr Shear

    on 3rd September 2013 at 16:03
  19. Ray Truant

    I just read through the last two issues on my Android device. This is remarkably better than the print versions, enhanced in every way. I can finally get the latest issue at the same time as the UK, and the video links are oustanding. This is the best digital magazine adaptation I’ve yet seen.

    on 7th September 2013 at 14:55
  20. Matt Thompson

    Hi

    I bought a year’s magazine subscription for a one off payment, part of that deal included access to the digital version.

    I received a letter today in my print subscription saying that this was being taken away. I am sure this is in breach of the original deal I subscribed to.

    Can you please send me the details of the relevant terms that were provided with my initial subscription so I can asses whether you will be in breach of my subscription contract.

    Kind Regards

    Matt Thompson

    on 4th November 2013 at 19:50
  21. Robert

    Hi Matt, the interactive digital magazine had been offered as a free benefit to print subscribers who receive a physical copy of the magazine should they wish to view it. The digital magazine was not sold as part of a print subscription product.

    Our interactive digital magazine has continued to have a lot of investment in it with extra video & content not seen in the print magazine and been extended with the Grand Prix reports and month in Motor Sport digital products, so is now a standalone paid for subscription product. We are excited to say it has been nominated for a couple of digital magazine awards this year as well.

    We believe subscribers will really enjoy the new bundle package and see it as great value for money as both products provide very different user experience. The bundle package will also allow readers to continued access to the soon to be launched Online Archive, featuring our whole back catalog of 90 years of Motor Sport, once it becomes a paid for service.

    Current subscribers who are mid-way or at any point through their print or digital subscription will be able to upgrade to the bundle package and get access to these three products from the coming January issue. However, as mentioned in the letter, you will be able to continue to have access to the digital magazine as print subscriber until the March issue.

    I hope the above helps clarify.

    I have also emailed you a copy of your order confirmation originally emailed to you as requested. If you have any further questions please email us on subscriptions@motorsportmagazine.com or call 020 7349 8472.

    on 7th November 2013 at 17:30
  22. Magnus Berthling

    I have changed to a new iPad How can I download previos issues Ive already paid (directly from Apple)?

    on 9th February 2014 at 12:22
  23. Robert

    Hi Magnus, to restore your issues that you previously purchased from Apple, please use the “Restore in App Purchases” function to re-download these issues. The restore tab is located on the top right hand corner of the Motor Sport app.

    on 11th February 2014 at 14:41
  24. Robert

    Hi Victor,
    It sounds like you have bought the January issue twice from Apple. I suggest you email Apple direct from the confirmation email they sent you advising you of your purchase, and advise you have been charged twice for the same product, that being the January 2014 issue twice and ask for a refund.

    on 11th February 2014 at 14:48
  25. Mike

    Not real happy about this “change”…. When I signed up for my subscription the deal was I got the digital version free… Now in the middle of the stream you tell me I only get to ride half way? WTHeck?

    on 1st March 2014 at 03:26
  26. Kirk Martin

    The android version is a really poor app, and to date Motor Sport don’t seem to care at all. I have downloaded and reloaded the app several times this week to my Asus Transformer tablet, and it crashes every time (all other apps i have work fine btw). I have emailed Motor Sport 4 days ago to try and resolve the problem, and have yet to receive a response from them.

    Very poor effort all around. Don’t touch this app at all.

    on 20th March 2014 at 16:59
  27. Robert

    In regards to your issues with the ASUS Transformer TF300T tablet, our container app company has been working on a solution, but unable to develop one to date that resolves the issues completely with this particular device. I do apologise that we don’t have a solution at the moment for this particular device. I have emailed you in regards to how we have refunded your subscription.
    As an alternative method to receive the magazine digitally our partners PocketMags offer a pdf version of Motor Sport magazine that may be of interest to you and works across multiple devices, including PC’s. http://pocketmags.com/viewmagazine.aspx?titleid=2078&title=Motor+Sport+Magazine

    on 21st March 2014 at 10:53
  28. John Barrass

    A week ago now I bought and paid online for a bundle (online and print) and selected to start from the July edition. The July edition is now on available to download, but not for free, it still wants me to pay for it.
    Am I missing something here, apart from the July edition that is?

    Cheers JB

    on 1st June 2014 at 08:06
  29. Robert

    Hi John, our IT team have looked into your account and resolved the issue with why you were not able to access the July 2014 issue for free. It should appear automatically for you to download for free now. If for any reason it is still asking you to purchase, please log back into the app as this will recall the system to see which issues you can access for free.

    on 2nd June 2014 at 14:12
  30. John Barrass

    Thanks Robert works great now, very happy with the ipad version too :-)

    Is there an alternate home page view I can select that only shows you the copies you have already downloaded. The view I currently see that lists everything available whether downloaded or not is useful and good, but sometimes you may just want to flick through the copies you have already downloaded, a page like that would refresh quicker too.
    Just a suggestion but being able to choose a default view with the option to swap between the two views would be nice.

    Cheers and thanks – John

    on 4th June 2014 at 03:02
  31. John Lowing

    Where can I find the classified ads etc in the digital edition?

    on 16th June 2014 at 20:57
  32. Roy Wallis

    Please cancel my ITunes subscription to Motor Sport as of now.

    Roy Wallis

    on 25th June 2014 at 17:45
  33. Gary Middleton

    I tried to download the app onto my Galaxy S3 but it says my phone isn’t compatible. Is it possible to download an older version.

    on 2nd July 2014 at 04:43
  34. Mark Coombs

    Can you restore my access to bundled service? I’ve tried many time and can cot get the magazine for free

    on 10th July 2014 at 11:48
  35. Chris Butler

    I have a Sony Tablet S and like using your app but for one issue. This that if I press the tablet’s back back button I’m taken out of your app rather than back a page as with all other apps. It is very frustrating.

    on 23rd July 2014 at 13:09
  36. Cathal O' Carroll

    I subscribed for the magazine and digital. Haven’t received the magazine and cannot access all magazines. Please help

    on 26th July 2014 at 21:13
  37. Tracy Nolte

    6 days after paying for a bundled subscription & I still have neither a welcome email from Motorsport nor instructions on how to access. So. I logged into the play market, downloaded the app for the digital edition & find that my I still have to buy the current edition. What gives?

    I let my prior print subscription expires because you couldn’t get the magazine here in a timely manner and now it appears you are unable to ensure your paying customers can access anything.

    Have I made a mistake giving your magazine another shot? Do you have any suggestions as to how I can fix my ability to download digital editions?

    on 27th July 2014 at 13:43
  38. Robert

    Hi Tracy, first off sorry you did not receive your confirmation email of purchase. This is sent out out after transaction made online, however may have ended up in your junk mail. In regards to why you are being asked in the App to pay for the current August issue, is because when you bought your subscription you asked for it to start with the September 2014 issue – this issue will be released towards the end of this week and you will be able to download this for free. As you are a bundle subscriber you do have access now to the online archive which you can access by going to http://archive.motorsportmagazine.com/ and logging in with your same login details you sue for the App. If you have any further questions please do contact us at subscriptions@motorsportmagazine.com

    on 29th July 2014 at 11:29