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Sunday 23rd November 2014

 

Motor Sport’s digital edition: FAQ

Read every issue on your iPad or Android tablet device! Motor Sport is now fully interactive, with each issue featuring extra photographs and slideshows, videos to enhance features, links to audio podcasts and the website, new issue available one day earlier than print, Formula 1 reports after every Grand Prix.

> How do I download the Motor Sport app?

Go into your Apple or Android App Store and search for ‘Motor Sport magazine’. In the results, click ‘FREE’ next to the Motor Sport app. Once it is downloaded it will appear in Newsstand or Apps folder. Click on the cover to enter the app.

> How do I buy a Digital only subscription?

You can buy a digital subscription directly from Motor Sport magazine by clicking here.

> Do print subscribers get the Digital edition for free?

As a print subscriber you do not receive the digital magazine as part of your subscription. If you wish to add the digital magazine to be included in your print magazine you will need to upgrade your subscription to the Bundle package. You can upgrade to the Bundle package from as little as £2.99 and receive instant access to both the interactive digital edition and online Motor Sport archive. For more information click here.

> How do I create a Motor Sport account?

You can create one by clicking here. In case you already have an email address associated with your online account and don’t know your password, you can reset your password by clicking here. Your new password will then be sent to your email address. You can use this to login and update in the members area to something more memorable by clicking here.

> I’m a Bundle subscriber, how can I access the Digital editions for free?

If you are currently set up as a member on the www.motorsportmagazine.com website use your email and your password to login into the app as a print subscriber. If you are not a member on our website, please click here. Then set your account up by logging in through Subscriber Login. You can find your Customer ID number on the front of the packaging your magazine comes in, on your subscription confirmation letter, or any renewal letters you have received. Once logged in please update your details to include an email address and a password for your account. Once you have set up your account with an email and password you will be able to access the digital issues after 24 hours.

> I have reset my password and still can’t access the app

Once you reset your password it can take up to 24 hours to access the digital issues as our website needs to sync with the App and update your password.

> I am having difficulties downloading the magazine

To download and view issues click the download tab under each issue cover. Please ensure that you are connected to a wi-fi network to ensure that the issues download correctly.

> Can I view the App on my smartphone?

Currently the App is unavailable on smartphones

> Does the Motor Sport app work on all tablets?

Currently the App does not work on Nook, Amazon, ASUS Transformer or Blackberry tablets.

> I don’t have an iPad or Android tablet can I still get a digital version of the magazine?

The Motor Sport interactive digital magazine is currently only available on iPad and Android tablets. However our partners PocketMags do offer a PDF version of the magazine that is available to be read on your PC, Mac, Windows 8 device or Blackberry Playbook. PocketMags offer both single issues or subscriptions for purchase.

> Content is missing

This is because the magazine was not fully downloaded. Please archive the issue and re-download.

> How can I free up space on my iPad or Android tablet?

You can Archive any issue you have paid for and re-download it again at any time as long as you are signed in.

> How do I use the scrapbook?

When viewing an issue tap the bottom of the screen and then tap the bookmark icon far left. Press the plus button then the scrapbook button. This will now be added to your scrapbook on the home page.

> How do I buy a single digital issue?

You can buy individual issues directly through the App by clicking the Buy button next to the particular issue you require.

> I have purchased a subscription direct from Apple and are unsure how many issues I have remaining

We don’t actually have the ability to see what your subscription status is with Apple, as you have bought the magazine from them directly. Apple doesn’t share any purchaser’s information with us. However, you can check your subscription status with them by following the below steps:

  • Go to the Settings tab on your iPad.
  • Click on the iTunes and App Store button on the left hand side.
  • Click on your Apple ID.
  • Then click on the Subscriptions button.
  • It will then show the subs you have through Apple
  • Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

> I have purchased a subscription or issue direct from Apple and have lost it from my iPad, how do I get it back?

If at any time you have lost any issues that have been downloaded, please use the “Restore in App Purchases” function to re-download these issues.

> How do I cancel a free trial or turn off an auto-renewing subscription on my iPad?

1. From your device’s Home screen, tap App Store.
2. Tap Featured at the bottom of the screen.
3. Scroll to the bottom of the page.
4. Tap the Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
5. Tap the View Apple ID button.
6. Enter your password and tap OK.
7. From the main account page, scroll down and tap Manage App Subscriptions. If you don’t have app subscriptions this button will not be displayed.
8. You’ll then be taken to your App Subscriptions page.

To turn off auto-renewal:
1. From your Manage App Subscription page, choose the Motor Sport app subscription.
2. Tap the subscription category for which you want to disable auto-renewal.
3. Tap the ‘On’ toggle switch to ‘Off’.
4. You’ll receive a confirmation message; tap ‘Turn Off’ to confirm your choice.

For more information please click here

> I still have questions

If you have any questions or problems with the App, please contact us:
subscriptions@motorsportmagazine.com or +44 (0)20 7349 8472 (US Toll Free 1-866-808-5828).

Join the discussion 27 comments

  1. James Brown

    Just discovered the race reports on my Samsung tablet, wonderful to read. I think I’ll be taking out a subscription too now. Good job Motor Sport.
    JB

    on 9th April 2013 at 21:00
  2. Bert Krieckaert

    I bought a single digital issue of the June 13 edition. Download has been completed and I see 2 options below the icon: “Archive” and “Download”. I can’t work out how to view the edition. I taped the icon and nothing happens, I tapped “Archive” and the Archive option disappeared + it seemed that I needed to download the edition again. It must be simple but I can’t see the contents. Help appreciated. I’m not a subscriber and have no account. Thanks, Bert

    on 19th May 2013 at 10:37
  3. robertbrooke

    Hi Bert, once you have downloaded the issue you will get the option to click ‘View’. If you are still seeing the download button please click it again – this is likely showing as the issue has not completed downloaded yet, this may be due to the Wi-Fi connection dropping out or has been interrupted during download. The archive option removes the issue from your iPad allowing you to free up space and download the issue again at a later date.

    on 29th May 2013 at 15:54
  4. Stanley Taylor

    How do I check the balance of my iTunes account?

    on 18th July 2013 at 05:50
  5. Robert

    Hi Stanley,

    To check how many issues you have remaining on your Motor Sport subscription with Apple direct do the following:
    Go to the Settings tab on your iPad.
    Click on the iTunes and App Store button on the left hand side.
    Click on your Apple ID.
    Then click on the Subscriptions button.
    It will then show the subs you have through Apple
    Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

    on 18th July 2013 at 14:42
  6. Ray Truant

    I just read through the last two issues on my Android device. This is remarkably better than the print versions, enhanced in every way. I can finally get the latest issue at the same time as the UK, and the video links are oustanding. This is the best digital magazine adaptation I’ve yet seen.

    on 7th September 2013 at 14:55
  7. Magnus Berthling

    I have changed to a new iPad How can I download previos issues Ive already paid (directly from Apple)?

    on 9th February 2014 at 12:22
  8. Robert

    Hi Magnus, to restore your issues that you previously purchased from Apple, please use the “Restore in App Purchases” function to re-download these issues. The restore tab is located on the top right hand corner of the Motor Sport app.

    on 11th February 2014 at 14:41
  9. Mike Clemente

    How do I access archives?

    on 7th August 2014 at 23:28
  10. Robert

    Hi Mike, you can access the archives by clicking here http://archive.motorsportmagazine.com/ and signing in with your username (email) and Motor Sport account password.

    on 22nd August 2014 at 15:40
  11. John Lillicrap

    I love the digital edition and have usually devoured it before my hard copy subscription arrives – but I have trouble following the links to some of the historical articles. Some give me a ‘so sorry – address invalid’ message which is disappointing – but far worse is when the article is found (Moss/Jenks Mille Miglia is a fine example) where the text from a print copy – presumably scanned and run through an optical character recognition engine – becomes practically incomprehensible. Pull it up and try reading it – very sad!
    Could you please invest in a better OCR program or, if necessary, have some editors with knowledge of the sport read and edit the articles so they are as good as the originals.
    Thanks for listening – please keep up the good work and strive for perfection!!

    on 26th August 2014 at 00:57
  12. Robert

    Hi John, glad to hear you are enjoying the Archive. You are correct in that we have scanned in previous issues to create the digital copy. We are aware that there are errors in the text recognition across a number of articles. To resolve this we currently have staff in the office working their way through each of the 1061 issues on the archive and correcting any errors in each one. We do ask, if you notice an error please do click the ‘Noticed an error on this page’ button that is on each article, as this will help us identify specific articles.

    on 28th August 2014 at 13:20
  13. Chris

    Dear Sirs,

    I have just been looking at my old downloads and it advised me I could update the magazine, I have clicked on a couple but the download is not working it just gives me the option to pause but this does not do anything, I am unable to view the magazine, I have tried login out and back in and I tried shutting the app.

    Yours sincerely

    Chris

    on 4th September 2014 at 20:58
  14. Robert

    Hi Chris, when you are attempting to update the magazine please ensure you are connected to a WiFi source for the complete duration of the download. If this is still failing to resolve the problem, please tab the ‘Archive’ button underneath the logo – this will remove the issue from your device allowing you to re-download the issue from the start again.

    on 5th September 2014 at 09:34
  15. Fred Bowman

    I am a bundle subscriber and can’t get the digital addition. When I search the App store for “Motor Sport magazine”, I get
    “Not found”.

    on 22nd September 2014 at 17:51
  16. Robert

    Hi Fred, you can download the Motor Sport app from the App store by following this link https://itunes.apple.com/gb/app/motor-sport/id484542744?mt=8 – I have also emailed you with details and links on how to download the Motor Sport app.

    on 23rd September 2014 at 13:53
  17. Jim Sinclair

    I am really loving my bundle but this evening I tried to download my U.S. G.P. Review and I was unable to download it without paying $1.99. I registered my Motor Sport sub details but to no avail. No free download but you claim I am able to download free. Not true
    Regards
    Jim Sinclair

    on 3rd November 2014 at 18:43
  18. Thomas Robbs

    I am a print & digital edition subscriber, are the GP reviews no longer included with these editions.

    on 3rd November 2014 at 18:47
  19. Jim Sinclair

    hi. Why do I have to pay for Grand Prix Reviews when I am a bundle subscriber.
    Regards
    Jim

    on 4th November 2014 at 10:58
  20. Robert

    Hi Jim, there was an error when sending the most recent USA GP report live to the App in that it asked our Bundle and Digital subscribers to pay for it. This has been amended and you should now find if you close your Motor Sport app and then re-open it you can access the GP review for free. I apologise for the inconvenience.

    on 4th November 2014 at 11:22
  21. Robert

    Hi Thomas, the GP reviews are still included with Bundle and Digital subscriptions. There was an error when sending the most recent USA GP report live to the App in that it asked our Bundle and Digital subscribers to pay for it. This has been amended and you should now find if you close your Motor Sport app and then re-open it you can access the GP review for free. I apologise for the inconvenience and hope you enjoy the latest review.

    on 4th November 2014 at 11:23
  22. Jim Sinclair

    Hi.
    I have already paid for it so do I get my money back ?
    Regards
    Jim

    on 4th November 2014 at 11:36
  23. Robert

    Hi Jim, I have refunded the £1.49 back to your credit card you used to purchase your subscription on in May, this should appear in 2-3 working days.

    on 4th November 2014 at 12:28
  24. Jim Sinclair

    Dear MS
    Thank you for the refund on my US. GP review. Is there any reason why the Brazilian GP Report has not appeared on my Ipad under GP Reviews.

    on 13th November 2014 at 13:35
  25. Robert

    Hi Jim,
    In regards to the Brazil GP review we have yet to produce one as our digital designer has taken ill this week and we are unsure upon when he will return at this moment. As soon as he does we will look to produce the Brazil GP review for our app. I know it’s not quite the same but in the meantime you can read Mark Hughes report of the race online at http://www.motorsportmagazine.com/f1/reports/2014-brazilian-gp-report/

    on 14th November 2014 at 10:29
  26. Geoff Peil

    I have downloaded the latest edition and cannot open the “lunch with” article with Alister Cauldwell. I have archived and downloaded the magazine 3 times now but the problem persists. Anyone else had this problem or any ideas to help? Thanks.

    on 14th November 2014 at 22:02
  27. Robert

    Hi Geoff, thanks for your message. If you go to the ‘Lunch With’ page with the picture of Alastair Caldwell and swipe up on the image with your finger around his head height you should find the following copy pages appear. It looks as if the swipe feature is only working in the top third of the page.

    on 17th November 2014 at 10:13