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Motor Sport’s digital edition: FAQ

Read every issue on your iPad or Android tablet device! Motor Sport is now fully interactive, with each issue featuring extra photographs and slideshows, videos to enhance features, links to audio podcasts and the website, new issue available one day earlier than print, Formula 1 reports after every Grand Prix.

 Motor Sports digital edition: FAQ

How do I download the Motor Sport app?
Go into your Apple or Android App Store and search for ‘Motor Sport magazine’. In the results, click ‘FREE’ next to the Motor Sport app. Once it is downloaded it will appear in Newsstand or Apps folder. Click on the cover to enter the app.

How do I buy a Digital only subscription?
You can buy a digital subscription directly from Motor Sport magazine by clicking here.

Do print subscribers get the Digital edition for free?
As a print subscriber you do not receive the digital magazine as part of your subscription. If you wish to add the digital magazine to be included in your print magazine you will need to upgrade your subscription to the Bundle package. You can upgrade to the Bundle package from as little as £2.99 and receive instant access to both the interactive digital edition and the soon to launch online Motor Sport archive. For more information click here.

How do I create a Motor Sport account?
You can create one by visiting www.motorsportmagazine.com and clicking the Members Area login tab at the top right of the page. In case you already have an email address associated with your online account and don’t know your password, you can reset your password by clicking here. Your new password will then be sent to your email address. You can use this to login and update in the members area to something more memorable by clicking here.

I’m a Bundle subscriber, how can I access the Digital editions for free?
If you are currently set up as a member on the www.motorsportmagazine.com website use your email and your password to login into the app as a print subscriber. If you are not a member on our website, please click on the Members Login tab located at the top right of this page. Then set your account up by logging in through Subscriber Login. You can find your Customer ID number on the front of the packaging your magazine comes in, on your subscription confirmation letter, or any renewal letters you have received. Once logged in please update your details to include an email address and a password for your account. Once you have set up your account with an email and password you will be able to access the digital issues after 24 hours.

I have a subscription but my email address is not recognized when I try to login to download the iPad edition.
Once you set up your print subscription, always make sure that you register the correct email address.  You can do this by going to the Motor Sport website. Click on member’s area login at the top right hand corner, go to subscriber login, input your Customer ID, surname, and postal code and this should allow you to update your contact details including email.

I have reset my password and still can’t access the app.
Once you reset your password it can take up to 24 hours to access the digital issues as our website needs to sync with the App and update your password.

I am having difficulties downloading the magazine.
To download and view issues click the download tab under each issue cover. Please ensure that you are connected to a wi-fi network to ensure that the issues download correctly.

Can I view the App on my smartphone?
Currently the App is unavailable on smartphones

Does the Motor Sport app work on all android tablets?
Currently the App does not work on Nook, Amazon, ASUS Transformer or Blackberry tablets.

I don’t have an iPad or Android tablet can I still get a digital version of the magazine?

The Motor Sport interactive digital magazine is currently only available on iPad and Android tablets. However our partners PocketMags do offer a PDF version of the magazine that is available to be read on your PC, Mac, Windows 8 device or Blackberry Playbook. PocketMags offer both single issues or subscriptions for purchase.

Content is missing.
This is because the magazine was not fully downloaded. Please archive the issue and re-download.

How can I free up space on my iPad or Android tablet ?
You can Archive any issue you have paid for and re-download it again at any time as long as you are signed in.

How do I use the scrapbook?
When viewing an issue tap the bottom of the screen and then tap the bookmark icon far left. Press the plus button then the scrapbook button. This will now be added to your scrapbook on the home page.

How do I buy a single digital issue?

You can buy individual issues directly through the App by clicking the Buy button next to the particular issue you require.

I have purchased a subscription direct from Apple and am unsure to how many issues I have remaining.
We don’t actually have the ability to see what your subscription status is with Apple, as you have bought the magazine from them directly. Apple doesn’t share any purchaser’s information with us. However, you can check your subscription status with them by following the below steps:

  • Go to the Settings tab on your iPad.
  • Click on the iTunes and App Store button on the left hand side.
  • Click on your Apple ID.
  • Then click on the Subscriptions button.
  • It will then show the subs you have through Apple
  • Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

I have purchased a subscription or issue direct from Apple and have lost it from my iPad, how do I get it back?
If at any time you have lost any issues that have been downloaded, please use the “Restore in App Purchases” function to re-download these issues.

I still have questions.
If you have any questions or problems with the App, please contact us:

subscriptions@motorsportmagazine.com or 020 7349 8472 (US Toll Free 1-866-808-5828).

Add your comments

74 comments on Motor Sport’s digital edition: FAQ

  1. John Gardner, 15 June 2012 17:09

    any plans for an android version
    I have and android tablet + do most of my reading on planes or trains – paper is a pain…

  2. Max Winter, 19 August 2012 17:59

    Likewise, is there an Android compatible version of is this magazine available tthrough the Zinio application for Android or PC. Every other magazine I subscribe to does.

  3. Roger Moll, 10 October 2012 05:47

    Can I subscribe to the iPad app without getting the dead tree version as well?
    Kindest Regards
    Roger
    Australia

  4. Brian Horn, 25 October 2012 16:16

    Is the pad edition available for Android pads? I assume it is not as you only mention the iPad

    Thank you
    Brian Horn

  5. Murray Springer, 8 November 2012 18:35

    When are you going to make an Android version of the magazine on Google Play ?

  6. robertbrooke, 9 November 2012 16:07

    Hi Murray,
    Our design team are currently working on an Android version of Motor Sport at the moment and are looking to have it available early to mid next year. We will be sure to let every one know once it is ready.
    Robert, Motor Sport

  7. John Barrass, 9 November 2012 22:00

    I installed the app but I can only see the December 2012 edition to download, not from Feb 2012 onwards as mentioned in the article. Is this because I am not a subscriber, or reside in Australia, or some other reason?

    Other than that great, finally I get read the latest Motor Sport, two months before it hits my newsagents and still buy the ones I want to keep in hard copy when they arrive.

  8. Michel Jobin, 11 November 2012 18:26

    Please publish an Android version of your mag.

    I will buy it as soon as it will be available.

    There is a vast world outside the Apple private domain!

  9. D Macnab, 19 November 2012 15:12

    I don’t have or want an Ipad but you have sent me an e-mail about a report on the US Grand Prix which I would like to read.
    As recommended, I downloaded and installed Itunes, but when I want to view the report it looks like I will have to pay a fiver for the privilege, which strikes me as a rip-off since I already subscribe to the magazine.
    Is it not possible to view items designed for Ipads on a desktop PC at no cost? I get free weekly e-mails from Crash.net.

  10. Rob J, 18 December 2012 02:35

    Can the Ipad version be read in landscape mode as it appears to be fixed as portrait?

  11. David Goode, 24 January 2013 13:08

    Adding my vote, please lets have an Android version ASAP.

  12. gary amer, 28 January 2013 18:23

    hi guys can you help me please how do I restore issues purchased under my old subscription I cancelled my old one then took out a new one to try and get the magazine on both my Ipad and my newer Ipad mini .
    I have downloaded the app on both but I downloaded first to the mini now on the other one it is asking me to pay for magazines I had bought under my old subscription
    Please can you help me

    thanks
    gary amer

  13. Paul Glyde, 30 January 2013 12:36

    I’m a print subscriber, I’ve logged into my account but no download buttons appear by the magazines. I’m in ‘newsstand, if this helps.

    Thanks Paul

  14. seamus coady, 30 January 2013 21:00

    Hi. My name is Seamus Coady and my address is Rathpatrick,Slieverue ,Co Kilkenny. Im a subscriber to the print edition.I would like to access the ipad version.My email address has changed since taking out the subscription. it originally was smacoda@hotmail.com. Your help would be much appreciated. Regards Seamus Coady

  15. Tony Dawes, 7 February 2013 05:28

    I thoroughly enjoy the iPad version, but my ageing eyes are sorely tested by the small print. Is there any way to change the print size, or zoom in?

  16. Alan, 7 February 2013 10:15

    Can I view your magazine online? (with my PC or laptop, I don’t have an iPad).

    Kind regards

    Alan

  17. Hugh McGouran, 20 February 2013 00:44

    Having embraced the concept of buying my favourite magazine on my iPad the logical progression must be to access the archive of back issues long since lost in a vain attempt to maintain domestic peace! Have you any plans to make the archive available? I would be more than happy to pay for such a service.
    Here’s hoping.
    HMcG

  18. Alex Harmer, 20 February 2013 09:30

    Hugh,

    There are plans to make the archives available via the website soon, but for now they’re still available in disc form:

    http://shop.motorsportmagazine.com/product/CategoryView/category/ARCH

    ACH

  19. Peter Anderson, 28 February 2013 21:02

    Is it possible to buy earlier individual digital editions e.g. August 2010, a superb example?

  20. Ron Beard, 1 March 2013 18:04

    Cannot wdownload latest issues to my wife’s ipad withoput being required to pay for the issue. What am I doing wrong? Does the apple ID need to be linked to my email and not hers? Not sure how I do that?

  21. David Valentine, 18 March 2013 16:38

    What is this obsession with Apple? Many people such as myself prefer open access applications not dedicated to earning money for Apple so let’s have the Android version soon, hopefully before a dedicated auction house version materialises.

    After reading “Our design team are currently working on an Android version of Motor Sport at the moment and are looking to have it available early to mid next year” it occurred to me that maybe you should employ a programmer who would probably accomplish it in a week!

  22. Alex Harmer, 18 March 2013 16:47

    David,

    The iPad is just the platform we chose to begin with, the Android edition will be available for the next issue, which coincides with our redesign. Even if we can do things immediately, it doesn’t mean that we should. Businesses that do that tend not to stick around and we’re sure everyone would like to see Motor Sport celebrate its 90th birthday!

    ACH

  23. Andrew Noble, 18 March 2013 19:17

    This is fine for iPads but I need an Android version, any idea if this is on the cards?

  24. Alex Harmer, 18 March 2013 22:06

    Andrew,

    I’m not sure if you’re joking or not, but seeing as it mentions the upcoming Android version on the page and we have two or three times in the comments I’m going to give you the benefit of the doubt. Please see my comment immediately above yours if you’re genuinely asking.

    ACH

  25. Mike Clemente, 18 March 2013 23:39

    What happened to “library” part of the site? I had saved all the issues I wanted to keep so I could read them with no wifi or cellular connection.

  26. Michael GILLESPIE, 19 March 2013 06:48

    As the printed version of Autosport always arrives in France AFTER the weekend (except when there is a postal strike and it somehow arrives BEFORE the weekend!) I am very keen to receive it on my Tablet.
    For obvious reasons we have an Android 10″ Tablet( operating under Jelly Bean) rather than an Apple iPad.
    I hope that you will add this to your priority list because, if it works well after a transitional period, YOU will be able to save costs by not producing or sending me a printed version and I will have the latest copy immediately and BEFORE the weekend.

  27. Barry Morris, 25 March 2013 13:59

    Very much enjoy you publication. I subscribe to many yours is the best.
    I have an ipad mini and find it hard to read portions of the Grand Prix review that you publish after each race (excellent also) the segment that is difficult to read is the driver by driver recap at the rear of the item – how may I make the font larger the “pinch” technique that works in all the other articles doesn’t seem to work on this page. I’d like to read the information but on the smaller screen of the “mini” this is impossible. Any suggestions?
    Keep up the good work.
    Great daram

  28. Max Winter, 27 March 2013 16:36

    Very disapointed that your digital edition is not available as a standalone item at a discounted price like all (5) other magazines I subscribe to. If I commit to the printed edition as I used to I will only get the digital content free for 6 months, so I was told then what ? I only want one or the other not both and perceive no benefit from the digital edition over the paper one other than convenience. No sale ! I’ll continue ad hoc purchases till you change your policy. Max.

  29. James Brown, 9 April 2013 21:00

    Just discovered the race reports on my Samsung tablet, wonderful to read. I think I’ll be taking out a subscription too now. Good job Motor Sport.
    JB

  30. Nigel Newman, 17 April 2013 18:58

    Hi

    I am using the Amazon Kindle Fire at the moment – are there any plans to move to this format in the future?

    Thanks

  31. Bert Krieckaert, 19 May 2013 10:37

    I bought a single digital issue of the June 13 edition. Download has been completed and I see 2 options below the icon: “Archive” and “Download”. I can’t work out how to view the edition. I taped the icon and nothing happens, I tapped “Archive” and the Archive option disappeared + it seemed that I needed to download the edition again. It must be simple but I can’t see the contents. Help appreciated. I’m not a subscriber and have no account. Thanks, Bert

  32. robertbrooke, 29 May 2013 15:54

    Hi Bert, once you have downloaded the issue you will get the option to click ‘View’. If you are still seeing the download button please click it again – this is likely showing as the issue has not completed downloaded yet, this may be due to the Wi-Fi connection dropping out or has been interrupted during download. The archive option removes the issue from your iPad allowing you to free up space and download the issue again at a later date.

  33. robertbrooke, 29 May 2013 15:57

    Hi Nigel,
    We do plan to offer the magazine in digital format for Amazon Fire. However this may not be made available till the end of this year. We will be sure to announce once made available.

  34. stu, 10 June 2013 14:00

    NOT COMPATIBLE WITH SAMSUNG GALAXY S3!!!!!!!!!

  35. Andre, 24 June 2013 08:30

    Hi, did anyone read the Hall of Fame 2013?
    When we get to Ayrton Senna, we get the same text as Jackie Stuwart. Major screw up. Please rectify, I need to read it…

  36. Alex Harmer, 24 June 2013 09:01

    Hi Andre,

    Thanks for pointing this out, surprisingly you’re the first one! We’ve fixed it now, so the app should update next time you log in.

    Cheers,

    ACH

  37. René Bueman, 25 June 2013 07:08

    Not having a good experience at the moment – just subscribed – can’t open the iPad app and July edition. Not happy. What am I doing wrong?

  38. Joe flay, 26 June 2013 20:09

    I have downloaded the app and tried to create an account I have my subscription number above my delivery address and have entered all the requested details to create a new account but that is as far as I am able to proceed when clicking the create button nothing happens???

  39. howard, 27 June 2013 10:30

    had no problem downloading the july edition onto my tablet but when I log in to download the new august edition it simply doesnt appear on the screen. just the july edition and earlier.

    have you made the august edition available for download on the android app yet?

  40. Ronald Aldworth, 29 June 2013 14:25

    I am not able to download magazine isssues, although i have successfully logged in, and have a valid subscriptio Can you help?
    Thnks
    Ronald

  41. Richard Hunt, 15 July 2013 13:59

    Any chance of the Android version coming to the Kindle App Store/Newsstand?

  42. Dick, 17 July 2013 18:16

    System crashed; cannot now access any digital issue without again purchasing. Please resolve asap. Many thanks.

  43. Stanley Taylor, 18 July 2013 05:50

    How do I check the balance of my iTunes account?

  44. Robert, 18 July 2013 14:42

    Hi Stanley,

    To check how many issues you have remaining on your Motor Sport subscription with Apple direct do the following:
    Go to the Settings tab on your iPad.
    Click on the iTunes and App Store button on the left hand side.
    Click on your Apple ID.
    Then click on the Subscriptions button.
    It will then show the subs you have through Apple
    Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

  45. Robert, 18 July 2013 14:46

    Hi Dick,

    Is your subscription with Apple direct or through Motor Sport magazine? Please try the following to restore your previous purchases. Please click the “Restore in App Purchases” function inside the app on the log in page to re-download lost issues.
    If you have any further issues please contact us on subscriptions@motorsportmagazine.co.uk.

  46. Robert, 18 July 2013 14:50

    Hi Richard, we are looking into being available on other platforms, however currently do not have a time frame on when we may be available on Kindle as of yet sorry. When we do launch onto Kindle we will be sure to let our readers know.

  47. Robert, 18 July 2013 14:53

    Hi Ronald,
    I have sent you a email asking a couple of questions about your subscription account as it appears your current email does not match a print subscription in our system.

  48. j h easton, 1 August 2013 07:55

    Just updated tablet to android 4.3 from previous version and the app has stopped working. It will do the initial load up and appears to do the download but it wont display the magazine.

    Howard

  49. Robert, 3 September 2013 14:37

    Hi Howard,
    We have no reported problems with the app not operating with the new Android upgrade. I suggest deleting the app and re-installing it on your tablet and then re-log in. When you re-log please use the “Restore in App Purchases” function to re-download any previous issues you had downloaded/purchased.

  50. Donald Shear, 3 September 2013 16:03

    Hi, I’ve been buying many of your digital mags and I love them. You guys are the best mag for formula 1 I’ve ever found . I also subscribe to autosport. . My question is why can’t I view any of your mags in landscape mode? I’m running the newest iPad . I also have purchased all of my mags from via my apple account . I would very much like to know why I can’t do so .even autosport allows landscape mode . I wonder if its because I m buying my mags from apple instead of directly from your web site? I kind of doubt it though. If I can’t get it now is it in your plans to be able to allow your customers to get landscape mode ? Anyway it just doesn’t make sense to me that with all your innovations that’s not possible. Hope to hear back from you. Thanks Mr Shear

  51. Ray Truant, 7 September 2013 14:55

    I just read through the last two issues on my Android device. This is remarkably better than the print versions, enhanced in every way. I can finally get the latest issue at the same time as the UK, and the video links are oustanding. This is the best digital magazine adaptation I’ve yet seen.

  52. Matt Thompson, 4 November 2013 19:50

    Hi

    I bought a year’s magazine subscription for a one off payment, part of that deal included access to the digital version.

    I received a letter today in my print subscription saying that this was being taken away. I am sure this is in breach of the original deal I subscribed to.

    Can you please send me the details of the relevant terms that were provided with my initial subscription so I can asses whether you will be in breach of my subscription contract.

    Kind Regards

    Matt Thompson

  53. Robert, 7 November 2013 17:30

    Hi Matt, the interactive digital magazine had been offered as a free benefit to print subscribers who receive a physical copy of the magazine should they wish to view it. The digital magazine was not sold as part of a print subscription product.

    Our interactive digital magazine has continued to have a lot of investment in it with extra video & content not seen in the print magazine and been extended with the Grand Prix reports and month in Motor Sport digital products, so is now a standalone paid for subscription product. We are excited to say it has been nominated for a couple of digital magazine awards this year as well.

    We believe subscribers will really enjoy the new bundle package and see it as great value for money as both products provide very different user experience. The bundle package will also allow readers to continued access to the soon to be launched Online Archive, featuring our whole back catalog of 90 years of Motor Sport, once it becomes a paid for service.

    Current subscribers who are mid-way or at any point through their print or digital subscription will be able to upgrade to the bundle package and get access to these three products from the coming January issue. However, as mentioned in the letter, you will be able to continue to have access to the digital magazine as print subscriber until the March issue.

    I hope the above helps clarify.

    I have also emailed you a copy of your order confirmation originally emailed to you as requested. If you have any further questions please email us on subscriptions@motorsportmagazine.com or call 020 7349 8472.

  54. Michael, 11 November 2013 17:09

    I too have experienced problems with Android. My wife has a Nexus 7 originally using Android 4.2 and now using Android 4.3 – no problems. I have an Asus TF700T Transformer using Android 4.2 and, while it downloads, it is seems to crash as soon as you View it and start to read it. The problem for me is that my wife uses her Nexus 7 a great deal. I have tried regular Uninstall and Re-Install to no avail. I am led to believe that the problem is more associated with the Motor Sport App rather than Android. I have no problems in downloading Autosport each week or the Daily Mail (Plus) each day. How can I provide you with sufficient evidence for the problem to be investigated and resolved as others seem to have the same problem?

  55. Bill Keksz, 6 December 2013 10:06

    I renewed my electronic-only subscription, and successfully downloaded the Nov and Dec ’13 issues. But after replacing my iPad 1 (IOS 5) with av iPad 4 (IOS7), the app insists I pay for each issue. Restore did nothing. Help!

  56. Robert, 6 December 2013 11:51

    Hi Bill, thank you for your message. I have sent you an email with points on how to hopefully resolve this.

  57. Mark, 15 December 2013 15:33

    I use both IOS and Android devices. I purchased a back issue on the iPad. Can I make this available on my Android device without the having to purchase it again? I login to my account but it still has a buy option against the issue that I purchased.

  58. Stephen Gee, 21 December 2013 08:41

    I wouild like to subscribe to your digital edition but find that some features (pinching to increase/reduce texy size) are not working on my Nexus 7. Is this a bug that is common to all Nexus machines? Can it be fixed?

    Thanks for your help.

  59. Les Hiftle, 28 December 2013 10:33

    I am a print subscriber but can’t trace my number and want to take advantage of android tablet app.Help!

  60. Victor Moreira, 30 December 2013 17:11

    I am a subscriber, pay monthly, from mi iPad, and the issue january 2014 i have make the download and i see in the invoice i pay two times the Same number …
    Now i try download the last number February and in the place download is the price, i don’t now wat i Can do.
    Can please help me.
    Many Thanks
    Victor Moreira

  61. Allen Prior, 8 January 2014 12:24

    I have a print subscription (Christmas present every year from my son). How do I login to the iPad app if I don’t know what his registration details are please?

    Have been regular reader of Motor Sport since the 1959 French GP edition.

    Allen

  62. Roger Molyneux, 28 January 2014 07:16

    I’ve subscribed for 6 months and downloaded the latest magazine. How do I open it and read. I keep getting the download button or archive

  63. Magnus Berthling, 9 February 2014 12:22

    I have changed to a new iPad How can I download previos issues Ive already paid (directly from Apple)?

  64. Robert, 11 February 2014 14:41

    Hi Magnus, to restore your issues that you previously purchased from Apple, please use the “Restore in App Purchases” function to re-download these issues. The restore tab is located on the top right hand corner of the Motor Sport app.

  65. Robert, 11 February 2014 14:44

    Hi Roger, you will need to tap the download button and let the whole magazine download before you can open the particular issue. You will need to be connected to Wi-Fi at the time of downloading and allow at least a few minutes for download as the files are quite large.

  66. Robert, 11 February 2014 14:48

    Hi Victor,
    It sounds like you have bought the January issue twice from Apple. I suggest you email Apple direct from the confirmation email they sent you advising you of your purchase, and advise you have been charged twice for the same product, that being the January 2014 issue twice and ask for a refund.

  67. Mike, 1 March 2014 03:26

    Not real happy about this “change”…. When I signed up for my subscription the deal was I got the digital version free… Now in the middle of the stream you tell me I only get to ride half way? WTHeck?

  68. Graham McEwan, 9 March 2014 11:03

    I have a new iPad and am unable to access Motorsport. I have an annual sub through iTunes that is indate and have restored this. However, it now requires me to re download from the store. How do I do this? I have restored subscriptions to other magazines with no problem.

  69. Robert, 14 March 2014 16:32

    Hi Graham, inside the Motor Sport app you will find a restore button on the top right hand side of the screen, click this and follow the prompts.

  70. Kirk Martin, 20 March 2014 16:59

    The android version is a really poor app, and to date Motor Sport don’t seem to care at all. I have downloaded and reloaded the app several times this week to my Asus Transformer tablet, and it crashes every time (all other apps i have work fine btw). I have emailed Motor Sport 4 days ago to try and resolve the problem, and have yet to receive a response from them.

    Very poor effort all around. Don’t touch this app at all.

  71. Robert, 21 March 2014 10:53

    In regards to your issues with the ASUS Transformer TF300T tablet, our container app company has been working on a solution, but unable to develop one to date that resolves the issues completely with this particular device. I do apologise that we don’t have a solution at the moment for this particular device. I have emailed you in regards to how we have refunded your subscription.
    As an alternative method to receive the magazine digitally our partners PocketMags offer a pdf version of Motor Sport magazine that may be of interest to you and works across multiple devices, including PC’s. http://pocketmags.com/viewmagazine.aspx?titleid=2078&title=Motor+Sport+Magazine

  72. Larry Neuzel, 3 April 2014 23:58

    I have been buying individual issues and I was going to buy the April issue but there are no prices to click on. Has something changed recently?

    Larry Neuzel

  73. Robert, 4 April 2014 16:00

    Hi Larry, you should still have the ability to buy a single April issue. What options are you being shown in the app underneath the April issue cover? Please also try closing the Motor Sport app completely and then reopening it.

  74. Jos de Groot, 8 April 2014 00:55

    To Whom It May Concern,
    My digital subscription to your fantastic magazine runs until July 2014 but there is no download tab underneath the May issue. Can you please shed some light on this ?
    Thanks.
    Jos de Groot