Frequently Asked Questions
Question about the app? Click here for the Digital FAQ
Subscription prices A subscription to Motor Sport depends on where the magazine is being sent to. If you have not yet subscribed, please visit the shop to take advantage of our special offers. Back to top
Start issue Your subscription will automatically start with the next issue of the magazine. You can change the start date easily by selecting from the available options when taking out a subscription here. Back to top
Reinstating subscriptions We are pleased that you have decided to continue your subscription. You can call us on +44 (0)20 7349 8484 and we will re-instate your subscription for you. If you wish to pay by card, we will re-process a payment, and for Direct Debit we will re-confirm your bank details and re-submit a payment. A letter will also be sent to all customers paying by Direct Debit to outline their payment schedule and will also include a copy of the Direct Debit guarantee scheme. Back to top
Damaged issues We are sorry to hear that you have received a damaged issue. We will replace any damaged issues free of charge. Please contact our Customer Service Team with your Customer ID number or postcode/zipcode on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828. Back to top
Updating payment details Unfortunately you cannot update your payment details online at present so you will need to contact us by telephone on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828.
If you have taken out a continuous credit card subscription and your card has expired, you can update your payment details here.
Password Forgotten your password? Reset it by clicking here.
If you have not set your password, you can do so by logging into your online account by using the 'Subscriber login' area here. If you do not know your Customer ID, you can find this on the wrapper of any of the print magazines, in any correspondance we have sent you, or by calling us on +44 (0)20 7349 8484.
Postal address If you would like to write to us, please write to Motor Sport Magazine, 18-20 Rosemont Road, London NW3 6NE. You may find it quicker to email your query or questions to firstname.lastname@example.org Back to top
Subscription Confirmation When you subscribe you should receive your subscription welcome letter (and first issue if applicable) within 7 working days if you are in the UK and approximately 14-21 working days worldwide, including the US. Our welcome letter contains further information about your subscription including your customer account number and the start/end issues. Back to top
Magazine binders Magazine binders are a great way to keep your collection in pristine condition as well as keep all your magazines together and in the correct order. Motor Sport magazine binders hold 12 issues in stylish green leather. To order, please visit the shop here. Back to top
Magazine frequency Motor Sport is published at the end of every month and subscribers receive their issues before they appear on the newsstand. Newsstand issues are typically available for sale on the last Friday of every month. Back to top
Free gifts Free gifts are available to subscribers when taking out or renewing your subscription. In addition to receiving free gifts, subscribing is more convenient as we will send your issues direct to your door ensuring that you never miss any issues. Back to top
Contact us Most of our customers are able to find an answer to their question immediately using this easy to use FAQ section, but if you have any further queries please do not hesitate to contact us on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828. For e-mail queries, please e-mail us at email@example.com Back to top
Missing issues We are sorry to hear that you have not received all your issues. You request a replacement or enquire for more information by calling us on +44 (0)20 7349 8484 or emailing firstname.lastname@example.org. Back to top
Payment Methods Subscribing is easy and paying for your subscription is even easier. We accept all major credit cards including Visa, MasterCard, Delta, Visa Debit and American Express. We also accept payments using Direct Debit online and via phone or post, which is an easy and secure way to make sure that your subscription continues without any missing issues. Back to top
Payment Processing Credit and Debit cards are debited on the same day that the subscription has been processed, either by phone, post or via our website. Direct Debit payments are processed approximately 2 and a half weeks after your payment details have been entered. This delay is to ensure that the mandatory Direct Debit Guarantee Letter reaches you in time. This will also allow you to check to see if your payment details are correct and the letter will also outline your payment schedule. Back to top
Customer Service e-mails We are sorry that we have not yet replied to your email. We aim to reply to all emails within 48 hours, however if we need to investigate your query it may take longer. Please bear with us and we will be in touch with you as soon as possible. Back to top
Cancellation of subscription You can cancel your subscription by calling us or writing to us at any time. Back to top
Termination of payment We are sorry to hear that you wish to cancel your payment. To cancel a Direct Debit, you can contact us and we will ensure that the payment is cancelled immediately. Upon request, any issues that have already been paid for will be sent and the subscription will be terminated. Back to top
End issue The last issue of your current subscription is included in the welcome letter sent at the start of the subscription. Back to top
Last issue notification We send out renewal letters to all subscribers before your subscription is due to end, to ensure that you do not miss any further issues. Back to top
Item Dispatch Item orders are normally dispatched the weekday (Mon-Fri) after you have ordered and should arrive as soon as possible. If the item is out of stock, we will aim to deliver the item as soon as it comes back into stock. Please bear with us while we aim to dispatch your item as soon as possible. Back to top
Digital Archive The Motor Sport Archive is an online archive comprising digitised version of every single issue of the magazine, right back to the first issue in 1924. This is available online at any time. To access the archive, you need either a Bundle or Digital+ subscription, which allows unlimited viewing during the duration of your subscription.
To take out a subscription, click here.
You can preview the archive by clicking here.
Free gifts with 6 month subscriptions Unfortunately free gifts are available with 12 or 24 month subscriptions. Back to top
Your Customer Number You can find your Customer ID on any correspondance sent to you by Motor Sport, on the grey sleeve the magazine is delivered in (above your name), by logging into your online account here, or by contacting Customer Support on +44 (0)20 7349 8484 or email@example.com.Back to top
Renewal e-mails The e-mail sent to you from our website is to confirm that the subscription is due for renewal and your automatic renewal payment will be debited shortly to renew your subscription. To renew your subscription if you are not on direct debit, simply follow the link in the email, or call the office on +44 (0)20 7349 8484. Back to top
Subscription Refunds Please contact us on +44 (0)20 7349 8484 or email us at firstname.lastname@example.org. Refunds will be issued either by cheque or via the original payment method, excluding Direct Debit which will be refunded by cheque. This does not affect your statutory rights. Back to top
Ordering through our webshop Yes, all transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Back to top
Online payment methods The Motor Sport shop accepts Visa, MasterCard, Maestro, PayPal and American Express. Back to top
Postage We ship to most locations globally and also to PO Boxes worldwide which covers items and subscriptions. These include BFPO and US AFO/FPO Overseas Military locations. Back to top
Delivery For Motor Sport shop merchandise & subscriptions this will depend on where you live. Usually, we request that you please allow 5 working days for delivery in the UK, and 14-21 days for deliveries to the US and all other worldwide destinations. Please allow for extra transit times during peak periods during Christmas/New Year. Back to top
Adding items to basket Unfortunately not, once your order has been made and paid for you will have to place another order if you wish to order something else from the shop. Back to top
Previous Issues Unfortunately we do not purchase any previous issues but if you visit our Back Issues page you will find there are a number of back issue dealers who might be interested in purchasing these issues from you. Please visit www.motorsportmagazine.com/backissues for a list of these dealers. Back to top
Logging into your online account You can reset your password by clicking here. If you are having problems logging on to your account, please email us at email@example.com and we can help you further. Back to top
Start issue Your subscription will typically start with the next issue of Motor Sport. Bundle/Digital/Digital+ subscribers will have access to the digital elements of their subscription within 48 hours of subscribing, if not immediately. If you would like to check which issue you'll receive, please contact firstname.lastname@example.org Back to top
Renewing your subscription You can renew your subscription online by logging in here and selecting the appropriate renewal option. Alternatively you can renew over the phone by calling +44 (0)20 7349 8484 between 9.30am-5.30pm UK time.Back to top
Receipts & Invoices On request, we can issue a receipt or an invoice for a subscription or for any items ordered through us. Back to top
Late arrival of issues Please allow 7 days (UK) or 14-21 days (Rest of the World) for delivery of your issue. If you have still not received it after this time period, contact email@example.com quoting your Customer ID number. We will then arrange for a replacement issue to be sent out free of charge. Back to top
Cancellation of recurring payment Continuous credit card automatic payments ensure that subscribers do not miss out on any further issues. However, you can cancel this through your Worldpay online account once you have logged in here. An e-mail will be sent from RBS Worldpay to confirm. Back to top
Entering your address We want to ensure you receive your magazine and ordered items on time. This can be done by providing accurate address details to ensure that subscriptions and items arrive promptly. Avoid using accent marks or special characters. Our systems may not be able to process non-English characters and entering these characters may delay shipment of the subscription. Please ensure that you enter the information required into the appropriate fields. Back to top
Changing your address You can contact us directly by e-mail or call us on +44 (0)20 7349 8484 and we will update your address immediately. Please note that a change of address after issues have been mailed will be sent to your previous address and all further issues will be sent to your new address thereafter. Back to top
Missing issue with renewal If you have missed an issue when you renewed your subscription please contact us by phone or e-mail as soon as possible and depending on availability we will arrange for the missing issue to be sent. In cases where the missing issue is the next available issue in the renewal subscription, we will start your renewal with that issue itself.