Frequently Asked Questions
I have missed an issue when I renewed my subscription.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
You can purchase either 6, 12 or 24 month subscriptions as gifts, using the tick-box at the foot of the Shop page. This will allow you to enter the gift recipient’s name and address on the next page. You will also be able to enter a message to be sent to the gift recipient via e-mail informing them of the gift subscription as well. If you have any questions, please email us at email@example.com.
We are pleased that you have decided to continue your subscription. You can call us on +44 (0)20 7349 8472 and we will re-instate your subscription for you. If you wish to pay by card, we will re-process a payment, and for Direct Debit we will re-confirm your bank details and re-submit a payment. A letter will also be sent to all customers paying by Direct Debit to outline their payment schedule and will also include a copy of the Direct Debit guarantee scheme.
We are sorry to hear that you have received a damaged issue. We will replace any damaged issues free of charge. Please contact our Customer Service Team with your Customer ID number or postcode/zipcode on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828.
Updating payment details
Unfortunately you cannot update your payment details online at present so you will need to contact us by telephone on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828.
If you have already requested a new password, an email would have been sent to you with either a reminder or a temporary one. If you have not received this in your inbox, check your spam and junk. Alternatively, contact us as firstname.lastname@example.org where we will resent the password for you.
If you would like to write to us, please write to Motor Sport Magazine, 18-20 Rosemont Road, London NW3 6NE. You may find it quicker to email your query or questions to email@example.com
When you subscribe you should receive your subscription welcome letter (and first issue if applicable) within 5 working days if you are in the UK and approximately 7-10 working days worldwide, including the US. Our welcome letter contains further information about your subscription including your customer account number and the start/end issues.
Magazine binders are a great way to keep your collection in pristine condition as well as keep all your magazines together and in the correct order. Motor Sport Magazine magazine binders hold 12 issues in stylish green leather. To order, please visit www.motorsportmagazine.com/shop
Motor Sport Magazine is published at the end of every month and subscribers receive their issues before they appear on the newsstand. Newsstand issues are available for sale on the last Friday of every month.
Free gifts are only available to subscribers. In addition to receiving free gifts, subscribing is more convenient as we will send your issues direct to your door ensuring that you never miss any issues.
Most of our customers are able to find an answer to their question immediately using this easy to use FAQ section, but if you have any further queries please do not hesitate to contact us on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828. For e-mail queries, please e-mail us at firstname.lastname@example.org
We are sorry to hear that you have not received all your issues. We aim to send issues out every 28 days with all new subscribers starting with the current issue up-to 10 days from the on-sale date. New subscriptions after the first ten days of the month will start with the next issue available.
Subscribing is easy and paying for your subscription is even easier. We accept all major credit cards including Visa, MasterCard, Delta, Visa Debit and American Express. We also accept payments using Direct Debit online and via phone or post, which is an easy and secure way to make sure that your subscription continues without any missing issues.
Credit and Debit cards are debited on the same day that the subscription has been processed, either by phone, post or via our website. Direct Debit payments are processed approximately 2 and a half weeks after your payment details have been entered. This delay is to ensure that the mandatory Direct Debit Guarantee Letter reaches you in time. This will also allow you to check to see if your payment details are correct and the letter will also outline your payment schedule.
Customer Service e-mails
We are sorry that we have not yet replied to your email. We aim to reply to all emails within 48 hours, however if we need to investigate your query it may take longer. Please bear with us and we will be in touch with you as soon as possible.
Termination of payment
We are sorry to hear that you wish to cancel your payment. To cancel a Direct Debit, you can contact us and we will ensure that the payment is cancelled immediately. Upon request, any issues that have already been paid for will be sent and the subscription will be terminated.
Item orders are dispatched the day after you have ordered and should arrive as soon as possible. If the item is out of stock, we will aim to deliver the item as soon as it comes back into stock. Please bear with us while we aim to dispatch your item as soon as possible.
The Motor Sport Digital Archive is a CD which has 10 years of the magazine that has been digitally scanned, allowing you to search for any article and advert that has appeared in the magazine. It also has a print facility. We offer a free Digital Archive with all 24 month US subscriptions. Please visit our shop at www.motorsportmagazine.com/shop to subscribe.
Digital Subscriptions - iPad
For more information on digital subscriptions click here
Your Customer Number
Your Customer ID number is found on the letter that was initially sent when you purchased your subscription. Since we have migrated to a new subscriptions system we now have a 6 digit number allocated to all subscribers.
Rejected payment e-mails
You will need to log-in to our online payment system to change your credit/debit card details. Your log-in details are sent to you in the first e-mail that was sent when you first subscribed.
Please contact us on +44 (0)20 7349 8484 or email us at email@example.com Refunds will be issued either by cheque or via the original payment method, excluding Direct Debit which will be refunded by cheque. This does not affect your statutory rights.
For Motor Sport magazine shop merchandise & subscriptions this will depend on where you live. Usually, we request that you please allow 5 working days for delivery in the UK, and 7-10 days for deliveries to the US and all other worldwide destinations. Please allow for extra transit times during peak periods during Christmas/New Year.
Unfortunately we do not purchase any previous issues but if you visit our Back Issues page you will find there are a number of back issue dealers who might be interested in purchasing these issues from you. Please visit www.motorsportmagazine.com/backissues for a list of these dealers.
Logging into your online account
You can simply request to re-set your password by clicking here. Once you have entered the e-mail address, you can request for a reset password to be sent. If you are having problems logging on to your account, please email us at firstname.lastname@example.org and we will arrange to confirm your log-in details.
Subscription start dates are pre-specified based on our publishing schedule. Please note that whilst you will receive the next available issue, this may not always be the issue which is available at news-stands. Depending on the date you place your order, you may be eligible for the following issue. Typically, our issues are published on the last Friday of each month. If you would like to check which issue you'll receive, please contact email@example.com
Late arrival of issues
Please contact firstname.lastname@example.org quoting your Customer ID number which is provided in your subscription welcome letter that was initially sent to you. We will then arrange for a replacement issue to be sent out free of charge.
Cancellation of payment
Recurring automatic payments ensure that subscribers do not miss out on any further issues. However, you can cancel this through your online account once you have logged in. An e-mail will be sent from RBS Worldpay to confirm.
Entering your address
We want to ensure you receive your magazine and ordered items on time. This can be done by providing accurate address details to ensure that subscriptions and items arrive promptly. Avoid using accent marks or. Our systems cannot non-English characters and entering these characters may delay shipment of the subscription. Please ensure that you enter the information required into the appropriate fields.
Changing your address
You can contact us directly by e-mail or call us on +44 (0)20 7349 8484 and we will update your address immediately. Please note that a change of address after issues have been mailed will be sent to your previous address and all further issues will be sent to your new address thereafter.
Missing issue with renewal
If you have missed an issue when you renewed your subscription please contact us by phone or e-mail as soon as possible and depending on availability we will arrange for the missing issue to be sent. In cases where the missing issue is the next available issue in the renewal subscription, we will start your renewal with that issue itself.