According to Daily Mail, a B.M.C. shareholder who attended the meeting at which the Corporation declared a drop in profits of 41% told the assembly:—
“I suppose you gentlemen are satisfied with the progress during the year, but I think many of us are not satisfied.
“The service one gets as a customer of the company is poor.
“I inquire about a Morris 1100 and am given a vague delivery promise of three months.
“I am a traffic manager for a very large group. Your spares situation makes me wince every time one of my vehicles has an accident.
“I am either put off by the dealer or the person doing the repairs or by B.M.C.
“I think it is time we had someone new on the board who had made his money selling soap or something like that, but let us see some improvement in the coming year.”
Mr. George Harriman, chairman and managing director of B.M.C., thanked Mr. Bartram for his “constructive criticism” and said the directors wanted to meet him to talk things over.