Frequently Asked Questions

Support Videos

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How do I manage my Motor Sport Magazine account? Show Hide

Keep your account up to date by managing your details, subscriptions, delivery and shipping info, gift cards, newsletters and more. For a step-by-step guide, click the video below.

Timecodes:
0:00 – Intro
0:38 – Account Details
0:54 – Orders
1:04 – Subscription Details
1:17 – Merchandise Details
1:29 – Gift Cards
1:41 – Wishlist
1:53 – Newsletters

Editorial

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Subscription

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Can I choose with which issue my subscription starts with? Show Hide

Your subscription will automatically start with the next issue of the magazine. You can change the start date easily by selecting from the available options when taking out a subscription here. However, for subscriptions which are set to auto-renew, your subscription will start with the next available issue, and cannot be adjusted.

I previously cancelled my subscription but would now like to continue, what can I do? Show Hide

We are pleased that you have decided to continue your subscription. You can call us on +44 (0)20 7349 8484 and we will re-instate your subscription for you. If you wish to pay by card, we will re-process a payment, and for Direct Debit we will re-confirm your bank details and re-submit a payment. A letter will also be sent to all customers paying by Direct Debit to outline their payment schedule and will also include a copy of the Direct Debit guarantee scheme.

What methods of payment can I use to pay for my subscription? Show Hide

Subscribing is easy and paying for your subscription is even easier. We accept all major credit cards including Visa, MasterCard, Delta, Visa Debit, American Express and payments via PayPal. We also accept payments using Direct Debit online and via phone or post, which is an easy and secure way to make sure that your subscription continues without any missing issues.

How can I find out when my subscription will end? Show Hide

The last issue of your current subscription is included in the welcome letter sent at the start of the subscription. You can find out about your subscription by logging into your account. However, if you’re on an auto-renew payment plan, then you’ll never miss an issue, and your subscription will continue until you inform us that you would like to stop. This applies to all customers on non-continuous payment plans. For those on auto-renew ones, we don’t currently send this to you because your subscription will not expire.

Where does Motor Sport magazine ship to? Show Hide

We ship to most locations globally, but in recent times, we’ve experienced delivery problems with PO Boxes worldwide. Therefore, where possible, we request a non-PO Box address to ensure as smooth a delivery as possible.

How can I cancel my recurring payment? Show Hide

Please contact us on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828. Alternatively, you can send an email to  [email protected] quoting your Customer ID number. Please note that we require at least 14 working days before a recurring payment is due to be taken, to able to action it accordingly. We also advise that you call regarding this instead of sending an email, so that it’s dealt with in a more timely fashion.

How can I change my address? Show Hide

You can contact us directly by e-mail or call us on +44 (0)20 7349 8484 and we will update your address immediately. Please note that a change of address after issues have been mailed will be sent to your previous address and all further issues will be sent to your new address thereafter. We cannot replace copies free of charge if we’ve not been informed of an address change.

Shop

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What are the delivery times? Show Hide

In general delivery times are as follows:

UK Delivery
Orders will usually be processed Monday to Friday and dispatched within 48 hours, excluding bank holidays and during the Christmas period. Delivery is typically 5-10 working days. Special order items such as prints will be dispatched as soon as they are in stock.

USA and ROW Delivery
Orders will usually be processed Monday to Friday and dispatched within 48 hours, excluding bank holidays and during the Christmas period. All items are dispatched from the UK by local postal service therefore delivery is typically 14-21 days to USA and ROW depending on local postal service status. Due to customs processes some countries outside of the UK may be subject to delays and take longer than 14-21 days. Royal Mail service updates are available here.

*Delivery time frames vary depending on who you are buying from. Please refer to the t&cs of the individual company.

How do I return an item? Show Hide

If you need to return an item bought from the shop, please contact our Customer Service department: Dial +44 (0)20 7349 8484 in office hours (9.30-5.30 UK time) Monday to Friday. Outside of office hours you can leave a message or alternatively please email the Motor Sport Shop at the following email address: [email protected] Once assessed, a member of the team will then be able to arrange the best mode of action.

 

 

How can I contact the shop? Show Hide

If you require assistance please dial +44 (0)20 7349 8484 in office hours (9.30-5.30 UK time) Monday to Friday. Outside of office hours you can leave a message or alternatively please email the Motor Sport Shop at the following email address: [email protected]

Events

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Digital

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Do print subscribers get the Digital edition for free? Show Hide

As a print subscriber you do not receive the digital magazine as part of your subscription. If you wish to add the digital magazine to be included in your print magazine you will need to upgrade your subscription to the Bundle package. You can upgrade to the Bundle package from as little as £2.99 and receive instant access to both the interactive digital edition and online Motor Sport archive. For more information click here.

I have purchased a subscription direct from Apple and are unsure how many issues I have remaining. Show Hide

We don’t actually have the ability to see what your subscription status is with Apple, as you have bought the magazine from them directly. Apple doesn’t share any purchaser’s information with us. However, you can check your subscription status with them by following the below steps:

  • Go to the Settings tab on your iPad.
  • Click on the iTunes and App Store button on the left hand side.
  • Click on your Apple ID.
  • Then click on the Subscriptions button.
  • It will then show the subs you have through Apple
  • Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.