In view of the volume of criticism directed against the motor trade in the matter of its after-sales service, I feel that you should start some sort of “Honours List” of those who treat their customers well.
I am prompted in this suggestion by the service received from a firm who, nearly twelve months ago, supplied me with a tachometer. When this recently proved unsatisfactory they immediately exchanged it free of charge, and without quibble, even apologising for any inconvenience I may have suffered, and generally being most helpful. After the usual experience I found it most refreshing.
May I start the list with Crypton Equipment Ltd, of Bridgwater, with whom I have no connection, other than as a satisfied customer ?
I am, Yours, etc.,
AR Castell. Rosudgeon.