Frequently Asked Questions

Editorial

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Subscription

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I previously cancelled my subscription but would now like to continue, what can I do? Show Hide

We are pleased that you have decided to continue your subscription. You can call us on +44 (0)20 7349 8484 and we will re-instate your subscription for you. If you wish to pay by card, we will re-process a payment, and for Direct Debit we will re-confirm your bank details and re-submit a payment. A letter will also be sent to all customers paying by Direct Debit to outline their payment schedule and will also include a copy of the Direct Debit guarantee scheme.

I am still awaiting confirmation that my subscription has been received and processed. Show Hide

When you subscribe you should receive your subscription welcome letter (and first issue if applicable) within 7 working days if you are in the UK and approximately 14-21 working days worldwide, including the US. Our welcome letter contains further information about your subscription, including your customer account number and the start/end issues. If you’ve not received this, please contact us on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828. Our email address is: [email protected].

What methods of payment can I use to pay for my subscription? Show Hide

Subscribing is easy and paying for your subscription is even easier. We accept all major credit cards including Visa, MasterCard, Delta, Visa Debit and American Express. We also accept payments using Direct Debit online and via phone or post, which is an easy and secure way to make sure that your subscription continues without any missing issues.

If I pay for my subscription by credit card or Direct Debit, when will the money be taken from my account? Show Hide

Credit and Debit cards are debited on the same day that the subscription has been processed, either by phone, post or via our website. Direct Debit payments are processed approximately 2 and a half weeks after your payment details have been entered. This delay is to ensure that the mandatory Direct Debit Guarantee Letter reaches you in time. This will also allow you to check to see if your payment details are correct and the letter will also outline your payment schedule.

When can I expect my item to arrive? Show Hide

Item orders are normally dispatched the weekday (Mon-Fri) after you have ordered and should arrive as soon as possible. If the item is out of stock, we will aim to deliver the item as soon as it comes back into stock. Please bear with us while we aim to dispatch your item as soon as possible.

What is the Motor Sport Digital Archive? Show Hide

The Motor Sport Archive is an online archive comprising digitised version of every single issue of the magazine, right back to the first issue in 1924. This is available online at any time. To access the archive, you need either a Bundle or Digital+ subscription, which allows unlimited viewing during the duration of your subscription.

When can I expect my order to arrive? Show Hide

For Motor Sport shop merchandise & subscriptions this will depend on where you live. Usually, we request that you please allow 5 working days for delivery in the UK, and 14-21 days for deliveries to the US and all other worldwide destinations. Please allow for extra transit times during peak periods during Christmas/New Year.

Which issue will my subscription start with? Show Hide

Your subscription will typically start with the next issue of Motor Sport. Bundle/Digital/Digital+ subscribers will have access to the digital elements of their subscription within 48 hours of subscribing, if not immediately. If you would like to check which issue you’ll receive, please contact [email protected].

How can I renew my subscription? Show Hide

You can renew your subscription online by logging in here and selecting the appropriate renewal option. Alternatively you can renew over the phone by calling +44 (0)20 7349 8484 between 9.30am-5.30pm UK time.

How can I cancel my recurring payment? Show Hide

Continuous credit card automatic payments ensure that subscribers do not miss out on any further issues. However, you can cancel this through your Worldpay online account once you have logged in here. An e-mail will be sent from RBS Worldpay to confirm.

How should I enter my address? Show Hide

We want to ensure you receive your magazine and ordered items on time. This can be done by providing accurate address details to ensure that subscriptions and items arrive promptly. Avoid using accent marks or special characters. Our systems may not be able to process non-English characters and entering these characters may delay shipment of the subscription. Please ensure that you enter the information required into the appropriate fields.

How can I change my address? Show Hide

You can contact us directly by e-mail or call us on +44 (0)20 7349 8484 and we will update your address immediately. Please note that a change of address after issues have been mailed will be sent to your previous address and all further issues will be sent to your new address thereafter.

I have missed an issue when I renewed my subscription. Show Hide

If you have missed an issue when you renewed your subscription please contact us by phone or e-mail as soon as possible and depending on availability we will arrange for the missing issue to be sent. In cases where the missing issue is the next available issue in the renewal subscription, we will start your renewal with that issue itself.

If you have any further queries that we’ve not covered here, please contact us (preferably with your Customer ID) by calling us +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828. Alternatively, you can email us on [email protected].

Shop

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What are the delivery times? Show Hide

Delivery timeframes vary dependent on who you are buying from. Please refer to the t&cs of the individual company. In general delivery times are as follows:

UK Delivery
Orders will usually be processed Monday to Friday and dispatched within 48 hours, excluding bank holidays and during the Christmas period. Delivery is typically 5-10 working days. Special order items such as prints will be dispatched as soon as they are in stock.

USA and ROW Delivery
Orders will usually be processed Monday to Friday and dispatched within 48 hours, excluding bank holidays and during the Christmas period. All items are dispatched from the UK by local postal service therefore delivery is typically 14-21 days to USA and ROW depending on local postal service status. Due to customs processes some countries outside of the UK may be subject to delays and take longer than 14-21 days. Royal Mail service updates are available here.

How do I return an item? Show Hide

If you need to return an item bought from the shop, please contact our Customer Service department: Dial +44 (0)20 7349 8484 in office hours (9.30-5.30 UK time) Monday to Friday. Outside of office hours you can leave a message or alternatively please email the Motor Sport Shop at the following email address: [email protected] Once assessed, a member of the team will then be able to arrange the best mode of action.

 

 

How can I contact the shop? Show Hide

If you require assistance please dial +44 (0)20 7349 8484 in office hours (9.30-5.30 UK time) Monday to Friday. Outside of office hours you can leave a message or alternatively please email the Motor Sport Shop at the following email address: [email protected]

Events

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Digital

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Do print subscribers get the Digital edition for free? Show Hide

As a print subscriber you do not receive the digital magazine as part of your subscription. If you wish to add the digital magazine to be included in your print magazine you will need to upgrade your subscription to the Bundle package. You can upgrade to the Bundle package from as little as £2.99 and receive instant access to both the interactive digital edition and online Motor Sport archive. For more information click here.

I’m a Bundle subscriber, how can I access the Digital editions for free? Show Hide

If you are currently set up as a member on the www.motorsportmagazine.com website use your email and your password to login into the app as a print subscriber. If you are not a member on our website, please click here. Then set your account up by logging in through Subscriber Login. You can find your Customer ID number on the front of the packaging your magazine comes in, on your subscription confirmation letter, or any renewal letters you have received. Once logged in please update your details to include an email address and a password for your account. Once you have set up your account with an email and password you will be able to access the digital issues after 24 hours.

How can I free up space on my device? Show Hide

For the interactive digital versions of the magazine:

  • From the main menu of the app, tap and hold on the cover of the magazine you wish you delete. A pop-up will appear. Tap ‘archive’ to delete the issue. It can be re-downloaded any time.

For the older, PDF versions of the magazine:

  • Tap the three dot menu button on the top right hand corner and press ‘archive’ to remove the edition from your device. It can be downloaded again any time as well.

Content is missing Show Hide

This is because the magazine was not fully downloaded. Please archive the issue and re-download. From the main menu of the app, tap and hold on the cover of the magazine you wish you delete. A pop-up will appear. Tap ‘archive’ to delete the issue. It can be re-downloaded any time.

I have purchased a subscription direct from Apple and are unsure how many issues I have remaining. Show Hide

We don’t actually have the ability to see what your subscription status is with Apple, as you have bought the magazine from them directly. Apple doesn’t share any purchaser’s information with us. However, you can check your subscription status with them by following the below steps:

  • Go to the Settings tab on your iPad.
  • Click on the iTunes and App Store button on the left hand side.
  • Click on your Apple ID.
  • Then click on the Subscriptions button.
  • It will then show the subs you have through Apple
  • Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

How do I cancel a free trial or turn off an auto-renewing subscription on my iPad? Show Hide

  1. From your device’s Home screen, tap App Store.
  2. Tap Featured at the bottom of the screen.
  3. Scroll to the bottom of the page.
  4. Tap the Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
  5. Tap the View Apple ID button.
  6. Enter your password and tap OK.
  7. From the main account page, scroll down and tap Manage App Subscriptions. If you don’t have app subscriptions this button will not be displayed.
  8. You’ll then be taken to your App Subscriptions page.

To turn off auto-renewal:

  1. From your Manage App Subscription page, choose the Motor Sport app subscription.
  2. Tap the subscription category for which you want to disable auto-renewal.
  3. Tap the ‘On’ toggle switch to ‘Off’.
  4. You’ll receive a confirmation message; tap ‘Turn Off’ to confirm your choice.

For more information please click here