Frequently Asked Questions

Support Videos

To top

Editorial

To top

Subscription

To top

I previously cancelled my subscription but would now like to continue, what can I do? Show Hide

We are pleased that you have decided to continue your subscription. You can call us on +44 (0)20 7349 8484 and we will re-instate your subscription for you. If you wish to pay by card, we will re-process a payment, and for Direct Debit we will re-confirm your bank details and re-submit a payment. A letter will also be sent to all customers paying by Direct Debit to outline their payment schedule and will also include a copy of the Direct Debit guarantee scheme.

What methods of payment can I use to pay for my subscription? Show Hide

Subscribing is easy and paying for your subscription is even easier. We accept all major credit cards including Visa, MasterCard, Delta, Visa Debit, American Express and payments via PayPal. We also accept payments using Direct Debit online and via phone or post, which is an easy and secure way to make sure that your subscription continues without any missing issues.

How can I change my address? Show Hide

You can contact us directly by e-mail or call us on +44 (0)20 7349 8484 and we will update your address immediately. Please note that a change of address after issues have been mailed will be sent to your previous address and all further issues will be sent to your new address thereafter.

Shop

To top

What are the delivery times? Show Hide

In general delivery times are as follows:

UK Delivery
Orders will usually be processed Monday to Friday and dispatched within 48 hours, excluding bank holidays and during the Christmas period. Delivery is typically 5-10 working days. Special order items such as prints will be dispatched as soon as they are in stock.

USA and ROW Delivery
Orders will usually be processed Monday to Friday and dispatched within 48 hours, excluding bank holidays and during the Christmas period. All items are dispatched from the UK by local postal service therefore delivery is typically 14-21 days to USA and ROW depending on local postal service status. Due to customs processes some countries outside of the UK may be subject to delays and take longer than 14-21 days. Royal Mail service updates are available here.

*Delivery time frames vary depending on who you are buying from. Please refer to the t&cs of the individual company.

How do I return an item? Show Hide

If you need to return an item bought from the shop, please contact our Customer Service department: Dial +44 (0)20 7349 8484 in office hours (9.30-5.30 UK time) Monday to Friday. Outside of office hours you can leave a message or alternatively please email the Motor Sport Shop at the following email address: [email protected] Once assessed, a member of the team will then be able to arrange the best mode of action.

 

 

How can I contact the shop? Show Hide

If you require assistance please dial +44 (0)20 7349 8484 in office hours (9.30-5.30 UK time) Monday to Friday. Outside of office hours you can leave a message or alternatively please email the Motor Sport Shop at the following email address: [email protected]

Events

To top

Digital

To top

Do print subscribers get the Digital edition for free? Show Hide

As a print subscriber you do not receive the digital magazine as part of your subscription. If you wish to add the digital magazine to be included in your print magazine you will need to upgrade your subscription to the Bundle package. You can upgrade to the Bundle package from as little as £2.99 and receive instant access to both the interactive digital edition and online Motor Sport archive. For more information click here.

I have purchased a subscription direct from Apple and are unsure how many issues I have remaining. Show Hide

We don’t actually have the ability to see what your subscription status is with Apple, as you have bought the magazine from them directly. Apple doesn’t share any purchaser’s information with us. However, you can check your subscription status with them by following the below steps:

  • Go to the Settings tab on your iPad.
  • Click on the iTunes and App Store button on the left hand side.
  • Click on your Apple ID.
  • Then click on the Subscriptions button.
  • It will then show the subs you have through Apple
  • Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.