I thought perhaps, in these days of mediocre service, the following tale would be of interest.
One Saturday I bought and fitted a Motometer water-temperature gauge to my Mini. Eager to test the gauge before I had correctly routed the capillary tube, I closed the bonnet and started the engine to have a test run. The gauge did not work and on inspection I discovered that the Mini bonnet hinge had neatly guillotined the capillary tube. The gauge was duly dispatched on the following Monday to the distributors of this instrument—Time Instrument Manufacturers, Hatton Garden—for repair. On Thursday I received a new gauge and a letter informing me that there would be no charge and hoping that the action met with my approval—needless to say, it did.
The firm could not have given better service, even had the fault been with their product and not due to my own carelessness.
B. W. BIDDISCOMBE.