Unhappy Customer

Sir,

Your readers should be aware that there is in existence a certain “Rally School” whose address and telephone number is in the Silverstone area and who advertises rally courses.

One of these courses was bought as a present for me and, according to the correspondence, all I had to do was to telephone and confirm the reservation. I did so and was informed that a confirmation would be forthcoming. None did so. On the appointed date, I set out (very early!) to Silverstone and was directed to the John Watson Rally School. I waited until 9.15am and nobody arrived. I then returned to the reception and found it was not the “Rally School” I was booked with. I was then mis-directed around the countryside but no “Rally School” could I find.

Finally, at 9.45, I called the telephone number on the voucher I possessed and was informed that the courses were held at Bruntingthorpe and that I should now get back in my car and drive there (“a mere 45 minutes” the man said). I declined and asked for another booking and was refused both that or a refund.

So, beware! DO check out the address, (if possible) and be prepared for a flat refusal to either re-book or repay.

John Starkey

Meriden, Coventry