Service with a smile!

Sir,

I was touring the East Coast in my 1961 VW when an ominous rattle developed, seemingly emanating from the engine and sounding suspiciously like big-end failure. Aware that this was an extremely rare occurrence in the VW I drove to the nearest service station, Messrs Richardson’s of Norwich. On arrival at this garage at half-past eight in the morning the Service Manager himself accompanied me for a run in the car, but confessed that he was equally mystified. However, despite the fact that he had a lot of work in hand he asked me to leave the car for an hour and he’d try to trace the trouble.

I returned in an hour’s time to find that he had traced the trouble (a loose heater flap), cured it, given the carburetter a “Redex ” tune up and road-tested the car—all this and courtesy to boot for the sum of fifteen bob. Fair enough ?—I think so!

DG Wicksteed. E Horsley.