Frequently Asked Questions


Question about the app? Click here for the Digital FAQ


How much does a subscription cost?


How can I buy a subscription for someone else?


Can I choose with which issue my subscription starts with?


I previously cancelled my subscription but would now like to continue, what can I do?


Where can I buy single copies of the magazine?


I need to update my card details for you to take further payments. How do I do this securely?


Unfortunately I've received my magazine but it has been damaged, can I have a replacement?


I have lost my password to the website and have submitted a request for a new one to be sent but I have not received anything. What should I do?


What is your postal address?


I am still awaiting confirmation that my subscription has been received and processed.


How many issues does each Motor Sport Magazine magazine binder hold?


What is the frequency of Motor Sport Magazine?


Can I get the free gifts without subscribing to Motor Sport Magazine?


What is your telephone number / email address for your head office?


I have not received all my issues, how can I check if they have been sent?


What methods of payment can I use to pay for my subscription?


If I pay for my subscription by credit card or Direct Debit, when will the money be taken from my account?


I have had no response to my email, when will I get a reply?


How can I cancel my subscription?


Is there any difference when cancelling a Direct Debit subscription and a subscription that has been paid by credit card?


How can I find out when my subscription will end?


When will I be informed when my subscription is due to end?


When can I expect my item to arrive?


What is the Motor Sport Digital Archive?


I have subscribed for 6 months but I have not received my free gift. Why?


I have a question about the Motor Sport app


Is it possible to get a copy of an article that has been featured in the magazine before?


Where can I find my Customer ID number?


Is Motor Sport going to be available on the iPad soon?


What do I do if I get an e-mail stating that my subscription is about to expire?


How can I access your podcasts via iTunes? How can I receive a refund for my subscription?


Is it safe to use my credit card at the Motor Sport magazine shop?


What payment methods does the Motor Sport magazine shop accept?


Where does Motor Sport magazine ship to?


When can I expect my order to arrive?


Can I add items to an existing order?


I have found several previous issues of the magazine, do you buy them?


What can I do if I forgot my password or have problems signing into my online account?


Which issue will my subscription start with?


How can I renew my subscription?


Can Motor Sport magazine supply a receipt/invoice for my subscription/ordered items?


What can I do if I do not receive an issue on time?


How can I cancel my recurring payment?


How should I enter my address?


How can I change my address?


I have missed an issue when I renewed my subscription.


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Subscription prices A subscription to Motor Sport depends on where the magazine is being sent to. If you have not yet subscribed, please visit the shop to take advantage of our special offers. Back to top


Gift subscriptions You can purchase gift subscriptions here. Back to top


Start issue Your subscription will automatically start with the next issue of the magazine. You can change the start date easily by selecting from the available options when taking out a subscription here. Back to top


Reinstating subscriptions We are pleased that you have decided to continue your subscription. You can call us on +44 (0)20 7349 8484 and we will re-instate your subscription for you. If you wish to pay by card, we will re-process a payment, and for Direct Debit we will re-confirm your bank details and re-submit a payment. A letter will also be sent to all customers paying by Direct Debit to outline their payment schedule and will also include a copy of the Direct Debit guarantee scheme. Back to top


Where can I buy a copy of the magazine? Current and back issues are available to purchase via the Motor Sport shop. If you'd like to buy a copy near you, click here to find your local store.Back to top


Damaged issues We are sorry to hear that you have received a damaged issue. We will replace any damaged issues free of charge. Please contact our Customer Service Team with your Customer ID number or postcode/zipcode on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828. Back to top


Updating payment details Unfortunately you cannot update your payment details online at present so you will need to contact us by telephone on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828.


If you have taken out a continuous credit card subscription and your card has expired, you can update your payment details here.


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Password Forgotten your password? Reset it by clicking here.


If you have not set your password, you can do so by logging into your online account by using the 'Subscriber login' area here. If you do not know your Customer ID, you can find this on the wrapper of any of the print magazines, in any correspondance we have sent you, or by calling us on +44 (0)20 7349 8484.


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Postal address If you would like to write to us, please write to Motor Sport Magazine, 18-20 Rosemont Road, London NW3 6NE. You may find it quicker to email your query or questions to subscriptions@motorsportmagazine.com Back to top


Subscription Confirmation When you subscribe you should receive your subscription welcome letter (and first issue if applicable) within 7 working days if you are in the UK and approximately 14-21 working days worldwide, including the US. Our welcome letter contains further information about your subscription including your customer account number and the start/end issues. Back to top


Magazine binders Magazine binders are a great way to keep your collection in pristine condition as well as keep all your magazines together and in the correct order. Motor Sport magazine binders hold 12 issues in stylish green leather. To order, please visit the shop here. Back to top


Magazine frequency Motor Sport is published at the end of every month and subscribers receive their issues before they appear on the newsstand. Newsstand issues are typically available for sale on the last Friday of every month. Back to top


Free gifts Free gifts are available to subscribers when taking out or renewing your subscription. In addition to receiving free gifts, subscribing is more convenient as we will send your issues direct to your door ensuring that you never miss any issues. Back to top


Contact us Most of our customers are able to find an answer to their question immediately using this easy to use FAQ section, but if you have any further queries please do not hesitate to contact us on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828. For e-mail queries, please e-mail us at subscriptions@motorsportmagazine.com Back to top


Missing issues We are sorry to hear that you have not received all your issues. You request a replacement or enquire for more information by calling us on +44 (0)20 7349 8484 or emailing subscriptions@motorsportmagazine.com. Back to top


Payment Methods Subscribing is easy and paying for your subscription is even easier. We accept all major credit cards including Visa, MasterCard, Delta, Visa Debit and American Express. We also accept payments using Direct Debit online and via phone or post, which is an easy and secure way to make sure that your subscription continues without any missing issues. Back to top


Payment Processing Credit and Debit cards are debited on the same day that the subscription has been processed, either by phone, post or via our website. Direct Debit payments are processed approximately 2 and a half weeks after your payment details have been entered. This delay is to ensure that the mandatory Direct Debit Guarantee Letter reaches you in time. This will also allow you to check to see if your payment details are correct and the letter will also outline your payment schedule. Back to top


Customer Service e-mails We are sorry that we have not yet replied to your email. We aim to reply to all emails within 48 hours, however if we need to investigate your query it may take longer. Please bear with us and we will be in touch with you as soon as possible. Back to top


Cancellation of subscription You can cancel your subscription by calling us or writing to us at any time. Back to top


Termination of payment We are sorry to hear that you wish to cancel your payment. To cancel a Direct Debit, you can contact us and we will ensure that the payment is cancelled immediately. Upon request, any issues that have already been paid for will be sent and the subscription will be terminated. Back to top


End issue The last issue of your current subscription is included in the welcome letter sent at the start of the subscription. Back to top


Last issue notification We send out renewal letters to all subscribers before your subscription is due to end, to ensure that you do not miss any further issues. Back to top


Item Dispatch Item orders are normally dispatched the weekday (Mon-Fri) after you have ordered and should arrive as soon as possible. If the item is out of stock, we will aim to deliver the item as soon as it comes back into stock. Please bear with us while we aim to dispatch your item as soon as possible. Back to top


Digital Archive The Motor Sport Archive is an online archive comprising digitised version of every single issue of the magazine, right back to the first issue in 1924. This is available online at any time. To access the archive, you need either a Bundle or Digital+ subscription, which allows unlimited viewing during the duration of your subscription.


To take out a subscription, click here.


You can preview the archive by clicking here.


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Free gifts with 6 month subscriptions Unfortunately free gifts are available with 12 or 24 month subscriptions. Back to top


The Motor Sport app Question about the app? click here to access the app-specific FAQ. You can download the app by clicking here. Back to top


Request for past articles You can access past articles via the Motor Sport archive.Back to top


Your Customer Number You can find your Customer ID on any correspondance sent to you by Motor Sport, on the grey sleeve the magazine is delivered in (above your name), by logging into your online account here, or by contacting Customer Support on +44 (0)20 7349 8484 or subscriptions@motorsportmagazine.com.Back to top


Renewal e-mails The e-mail sent to you from our website is to confirm that the subscription is due for renewal and your automatic renewal payment will be debited shortly to renew your subscription. To renew your subscription if you are not on direct debit, simply follow the link in the email, or call the office on +44 (0)20 7349 8484. Back to top


Accessing our podcasts Our podcasts are available to listen to on iTunes, Acast, Soundcloud and YouTube.Back to top


Subscription Refunds Please contact us on +44 (0)20 7349 8484 or email us at subscriptions@motorsportmagazine.com. Refunds will be issued either by cheque or via the original payment method, excluding Direct Debit which will be refunded by cheque. This does not affect your statutory rights. Back to top


Ordering through our webshop Yes, all transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Back to top


Online payment methods The Motor Sport shop accepts Visa, MasterCard, Maestro, PayPal and American Express. Back to top


Postage We ship to most locations globally and also to PO Boxes worldwide which covers items and subscriptions. These include BFPO and US AFO/FPO Overseas Military locations. Back to top


Delivery For Motor Sport shop merchandise & subscriptions this will depend on where you live. Usually, we request that you please allow 5 working days for delivery in the UK, and 14-21 days for deliveries to the US and all other worldwide destinations. Please allow for extra transit times during peak periods during Christmas/New Year. Back to top


Adding items to basket Unfortunately not, once your order has been made and paid for you will have to place another order if you wish to order something else from the shop. Back to top


Previous Issues Unfortunately we do not purchase any previous issues but if you visit our Back Issues page you will find there are a number of back issue dealers who might be interested in purchasing these issues from you. Please visit www.motorsportmagazine.com/backissues for a list of these dealers. Back to top


Logging into your online account You can reset your password by clicking here. If you are having problems logging on to your account, please email us at subscriptions@motorsportmagazine.com and we can help you further. Back to top


Start issue Your subscription will typically start with the next issue of Motor Sport. Bundle/Digital/Digital+ subscribers will have access to the digital elements of their subscription within 48 hours of subscribing, if not immediately. If you would like to check which issue you'll receive, please contact subscriptions@motorsportmagazine.com Back to top


Renewing your subscription You can renew your subscription online by logging in here and selecting the appropriate renewal option. Alternatively you can renew over the phone by calling +44 (0)20 7349 8484 between 9.30am-5.30pm UK time.Back to top


Receipts & Invoices On request, we can issue a receipt or an invoice for a subscription or for any items ordered through us. Back to top


Late arrival of issues Please allow 7 days (UK) or 14-21 days (Rest of the World) for delivery of your issue. If you have still not received it after this time period, contact subscriptions@motorsportmagazine.com quoting your Customer ID number. We will then arrange for a replacement issue to be sent out free of charge. Back to top


Cancellation of recurring payment Continuous credit card automatic payments ensure that subscribers do not miss out on any further issues. However, you can cancel this through your Worldpay online account once you have logged in here. An e-mail will be sent from RBS Worldpay to confirm. Back to top


Entering your address We want to ensure you receive your magazine and ordered items on time. This can be done by providing accurate address details to ensure that subscriptions and items arrive promptly. Avoid using accent marks or special characters. Our systems may not be able to process non-English characters and entering these characters may delay shipment of the subscription. Please ensure that you enter the information required into the appropriate fields. Back to top


Changing your address You can contact us directly by e-mail or call us on +44 (0)20 7349 8484 and we will update your address immediately. Please note that a change of address after issues have been mailed will be sent to your previous address and all further issues will be sent to your new address thereafter. Back to top


Missing issue with renewal If you have missed an issue when you renewed your subscription please contact us by phone or e-mail as soon as possible and depending on availability we will arrange for the missing issue to be sent. In cases where the missing issue is the next available issue in the renewal subscription, we will start your renewal with that issue itself.

LATEST ISSUE

August 2018
The latest issue of Motor Sport: My Silverstone - a 70th anniversary special

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